Hey

We are a small company and pride ourselves on our customer support.

We deal with so many host providers who only offer email support, and if you need something done quickly, they are absolutely pathetic.

I'm sure each one will have their own good or bad experiences, but I still say its nice for a customer to be able to pick up the phone and get some personal care. Even if its just to reassure them the server is all fine and working beautifully.

Regards
Andy

Hmm...I also review hosting companies on a every day basis.....It's very rare I hear bad comments about hostgators live support. I've used it several times myself with no probs....what hosting company do you use now?

yeah, support, reviews, plans, and how long the host has been around is the most important things to look for.

i think most of the top brands are listed with CJ and they are worth trust