Yes, thanks to bad hosts, bad customer service, bad support, and a little of my own initial inexperiences, I have learned a lot.

My #1 goal above all us is customer service. Good customer service and not disappearing when the chips are down will keep a customer around despite a failure in many instances. The main reason I have left different places was for lack of support.

No doubt, the bad ever is Mher.org.
They just have stolen all my data and my client datas.I mean stolen!

Wow, that’s a shame :-(

I have a question. When people start a web host, do they mean to give bad quality? I mean, it seems like there are allot more bad hosts then there are good hosts. If you start a hosting company, you should do it because you want to, and if you know you’re going to need to support the hundreds of customers you may end up with. I think allot of hosts just think they can just flick on a server and they got them selves a hosting company.... well for the people who do that, there wrong. It takes allot of work, which is why I don’t get there are bad companies out there, because its going to take allot of work. I know when I first started it was going to take allot of work. The first thing I did was hire staff so I would always have good staff that would treat the customers fairly. Second thing i would do is make sure that you have good server admins and good servers. You have to have both in order to run a company... and the last thing you should have is passion. If you don’t have to heart to server customers, then you should not start a company.

I think there are several reasons there are bad hosts. One is the nature of the internet. When you buy hosting, your buying an Intangible good. Something that you can't touch, taste or feel. I think alot of hosts take advantage of this. Also, put yourself in this situation. Let's say you have 1,000 customers. You then have one customer who is a real pain in the ass. Is it easier to deny them service; the service that your customers really deserve, then deal with the 999 others? I've seen some hosts just refund the money because they don't like dealing with a certain customer. Other hosting companies decide to go with Outsourced support, so the people who really run the host are more focused on sales and don't care too much about the support. It's much easier to focus on a sale, then supporting your existing customers. In the hosting world, I believe alot of hosts think that its a "set it and forget it" type of market. Most hosting companies are understaffed. When support isnt to par, the management is only focusing on new sales, and the "set and forget" mentality sets in. It's nothing more than a recipe for disaster.