Ugh. In my frustration in dealing with Xpressaccess' customer service, I have found no telephone number of the company to call them to straighten out the problem I have had with them. I did read some earlier visitor having a problem with them as a hosting company so i come here to mention that I think if you are looking for ANY internet company to do business with, please make sure there is a way you can talk to them on the telephone when writing back and forth just isn't enough.
Instead of using xpressaccess.com for my hosting needs, I have chosen to go with godaddy.com as godaddy has 24/7 customer support when you really need help fast.
I suspect by all the errors in English Xpressaccess has had in their written dealings with me, the translation program isn't working very well.
Well, thanks for letting me vent.
It's just a short word of caution.
P.S. After two days of searching, I did find a telephone number for the company, however at 1pm eastern time, there was no answer
Perhaps there will be a way I can get this problem handled, I just dont think it should take days of searching to deal with a company.

I've heard godaddy's support isnt that great as it seems. But I think everyone has it's own opinion for customer support

In my opinion Godaddy provides good service however their support give very basic information in case you need help. Their customer service personnel simply copy and paste from a pre-written answer to your question. They do not provide custom answers to your specific case / problem.