Do you consider whether the host has a telephone number?

apthost · Post #1 (**permalink**) 02-16-2007, 06:10 AM

If your looking for a host, how important is it that they have a telephone number and why?

Matthew · Post #2 (**permalink**) 02-16-2007, 06:53 AM

I would check that a number was available to call just incase the support problem required a live response rather then waiting for email. If they could offer live support via a messenger service then that would be ok too. Sometimes the requirement is that voice or live chat is needed.

webchathelp · Post #3 (**permalink**) 02-23-2007, 12:09 AM

I know most of our customers contact us by phone or Live Chat prior to the sale... I think for presales its imperative

For support, as long as you have fast response, existing customers will be more forgiving

tarsick · Post #4 (**permalink**) 03-12-2007, 03:42 AM

I don't care if there is a phone support or not. I prefer ticket system.

accuurrtt · Post #5 (**permalink**) 03-19-2007, 01:12 AM

I can't say that a phone support is very important for me. My host (*************) has a ticket system and I like it very much.

tarsick · Post #6 (**permalink**) 03-26-2007, 12:24 AM

Quote:

Originally Posted by inkerman

I can't say that a phone support is very important for me. My host (*************) has a ticket system and I like it very much.

What kind of tech support does ************* have else?

Addmember · Post #7 (**permalink**) 03-27-2007, 04:18 AM

The fact that the hosting company has a telephone is really important, as it suggests the idea of the company office, stability and some guarantee. And the second point here is that customers often use phone for setting pre-sales issues.
To fyppie
************* provides in-house support, they use ticket system.

accuurrtt · Post #8 (**permalink**) 04-02-2007, 01:49 AM

Quote:

Originally Posted by Cyberpet

The fact that the hosting company has a telephone is really important, as it suggests the idea of the company office, stability and some guarantee. And the second point here is that customers often use phone for setting pre-sales issues.
To fyppie
************* provides in-house support, they use ticket system.

Yeah, ************* has a fast in-house tech support that is available 24/7 and it gives knowledgeable answers.