Hello everyone,

so, if you read my review of galaxy-webhost, you know my site and theirs was down yesterday. Total downtime was 13 hours - They claimed in a ticket that it was due to a datacenter outage. Their datacenter is Limestone Networks. durring this downtime I was able to view Limestone's website AND E-Mail.

I have tried google'ing "limestone networks outage" but nothing came up for yesterday.. I was wondering if any of you that have servers there had downtime?

Thanks,
Jerry

I've got no personal experience with Limestone but I heard from other clients we have that they seem to have had a lot of outages in the past on their servers.

if any part of limestone was down you would know about it as threads would spring up instantly on another forum which sounds like pleb boasting sqawk (cryptic i know ) more likely to be a problem isolated to your own host.

That's what I thought as well CustomHosting, but was hoping this company would get a little of their creditability back with someone being able to verify this.

I want to drop them and run the site off my server but the move will be a huge pain.

They did credit my credit my account one month so, I guess I'll give them one more chance..

I agree with CustomHosting...the news would have spread.

Not seeing Limestone Networks being down and Galaxy never disclosed the reason their service was interrupted, at least not that I could find. It was reported Galaxy was down for 608 minutes. At least they're offering credits.

Yes, I have an open ticket trying to find out why they were down but so far, no answer which is why I'm not giving them another chance. I'm using my free month to find a new host..

And there's another example why it always pays to be upfront with your clients. The best in your search for another provider, Jerry.

Thanks Steve. I'm also thinking about just moving it to my server but I really wanted to keep Shared and the IRC separated. So, I'm not sure.. Have to see what offers I get..

That is a good idea - I'd definitely recommend that you keep your website off of your IRC server. If you'd like to let us know what sort of requirements you have, we can recommend you a few hosting providers to take a look at

Well, after 28 hours, I finally got a reply to my support ticket...

Agent
Staff 12/04/2010 20:03
Hello, Jerry

We do apologies for the delay. We like to be honest with our clients and to be honest we still don't know what caused this. Our admins should have an answer by the end of this week. I do apologies for the delay and any inconvenience this may have caused you.

This came 28 hours AFTER letting them know I was not happy and thinking about changing hosts.

Also, please note: This ticket is in their "support" department and they claim to have "24/7 support"

Also, if you'd like me to back up the time I stated, I will paste the whole ticket, just let me know.

Also, this is NOT a rant. I'm just trying to help others who might read the good reviews that I did before signing up and get suckered by them.

Best regards,
Jerry

This thread shows the importance of down time problem. I believe that every hosting provider should have good network uptime so It will be keep happy of their customers.

Hi Jerry,

When they post their final report as to what caused the outage, I'd be interested to know (as I'm sure the forum readers here would also).

An outage CAN happen from time to time, but offline for 13 hours and not know why is an issue. Offline for an hour and not have an "official" answer is acceptable, as long as the answer is updated later, but to be offline for 13 hours and not know why or have an idea (disk failed, network connection failed, upstread suspended them, automatic update software corrupted files, dDOS Attack, mail bomb, etc etc) - these are things that they should at least have a GUESS as to what was happening.

Please update when you have more information on this.

That was an unsatisfying reply to your ticket. Good luck on your search for a new provider.

Hello Conor,

Your exactly right. This is my issue and the reason I decided to go public with this.

Last months downtime wasn't quite as bad was the support afterwords was. I still don't believe the reason they gave me last month but I let that go.. I figured it was a one time thing... THEN this month being worse, I couldn't keep quiet anymore.

I was afraid to post this at first cause I'm pretty new here and don't really bring much to the table for the forum but.. Seems I was ok in doing so, haven't gotten any PM's or posts edited yet.