Personal Touch or Lost in the Crowd - Page 2

AbbieRose · Post #16 (**permalink**) 07-17-2010, 04:13 AM

Quote:

Originally Posted by sherwood

When I purchased my hosting package, I also got phone verification to activate my account. They even sent me an email first to ask when the most convenient time to call me is. They mean business.

This is just a basic consideration, and I'm glad to see it being offered. There is nothing worse than the random call that comes in the wee small hours of the morning, and with time zones being an issue in the US-well you need to check.

On the automation-yes I can see benefit there too. I guess it comes down to the type of customer and their urgent needs.

samuelthomson · Post #17 (**permalink**) 07-18-2010, 07:36 AM

Frankly Speaking, It really doesn't matter.
If I know that I am getting quick response and reasonable help, I will opt for the company.
Rather I would look for some very affordable ones!

AbbieRose · Post #18 (**permalink**) 07-19-2010, 05:58 AM

Cost is of course a factor, but unless you have sufficient technical know-how I don't think it should be your only factor. Yes, it can be important but when you need support you have to be willing to pay for it.

Stream101 · Post #19 (**permalink**) 07-19-2010, 08:22 AM

Quote:

Originally Posted by AbbieRose

Cost is of course a factor, but unless you have sufficient technical know-how I don't think it should be your only factor. Yes, it can be important but when you need support you have to be willing to pay for it.

True...or you could go with a company that offers it with their packages.