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  Post #61 (permalink)   06-05-2012, 07:37 AM
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Join Date: Feb 2012
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We use Kayako for the helpdesk and live chat. Very nice and clean to use.
 
 
 


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  Post #62 (permalink)   06-06-2012, 07:23 AM
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I would recomend the WHMCS livechat. If you are looking for something completely free I have found "Comm100 livechat" to be a very nice chat/and monitor software.
 
 
 


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  Post #63 (permalink)   06-07-2012, 09:47 PM
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Quote:
Originally Posted by IH-Rameen View Post
We use Kayako for the helpdesk and live chat. Very nice and clean to use.
Our company has used Kayako for 4 years at least. Highly recommend it.
 
 
 


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  Post #64 (permalink)   06-08-2012, 02:52 AM
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Kayako is working great.
 
 
 


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  Post #65 (permalink)   06-08-2012, 07:00 AM
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Keep an eye on your resources with Kayako when serving more than 6-7 customers at once. A company that I worked with previous to GridVirt found large slikes in CPU and Ram when they had that number of customers. Anybody else see this isssue with it?
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  Post #66 (permalink)   06-10-2012, 01:53 PM
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Quote:
Originally Posted by GridVirt View Post
Keep an eye on your resources with Kayako when serving more than 6-7 customers at once. A company that I worked with previous to GridVirt found large slikes in CPU and Ram when they had that number of customers. Anybody else see this isssue with it?
As far as i know, by default it goes to "be right back" status when you have more than 5 clients at the same time (can manually switch it back to online)
Did use it with more than 10 at once, and did not notice any issues serverside.
 
 


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  Post #67 (permalink)   06-12-2012, 12:52 PM
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Livezilla is good and we have the full control over the app. are they really charging high?
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  Post #68 (permalink)   06-13-2012, 01:17 AM
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Stardevelops live messnger is a good live chat support messenger.
 
 
 


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  Post #69 (permalink)   06-13-2012, 01:47 AM
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Livezilla seems to be the best fro me.
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  Post #70 (permalink)   06-13-2012, 05:32 AM
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Quote:
Originally Posted by znetwebhost View Post
are they really charging high?
i would say this comment means you are not using livezilla or have any experience with livezilla.

https://www.livezilla.net/premium/en/?action=preview
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  Post #71 (permalink)   06-14-2012, 03:37 PM
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Do you want it self-hosted? If so you can use Kayako, Livezilla, Livechatinc

If not check providesupport.com or liveperson.net
 
 
 


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  Post #72 (permalink)   06-16-2012, 03:09 PM
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Hello,

As a start you can use zopim.com, its easy to use and it free, for the free version what you can do is 2 chats concurrently, I mean thats still good.

plus the factor I want is you can tie it with your Yahoo or Live Messenger so if someone messages to it, it can go to your IM.

Thanks.
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  Post #73 (permalink)   06-25-2012, 09:23 AM
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I used to use live zilla but there over priced now also ive found a better live help provider as mentioned above Stardevelop.com offer a great service also there owned licence's are reasonably priced.
 
 
 


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  Post #74 (permalink)   03-06-2013, 04:22 AM
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We try zopim.com, it's very nice but sometimes disconnected without any warning,
right now we are working with liveperson - very nice - i recommend it.
 
 
 


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  Post #75 (permalink)   03-19-2013, 09:54 AM
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Livezilla is better than many other chat apps. It also offers a free version if you are looking for free software.
 
 
 
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