Originally Posted by tsak
Search on forums about reviews
this is not always the best thing to do as 99.9% of forum reviews are negative, not many clients will post positive reviews on hosting forums. testimonials on websit6es are not always true as these can be bought or if the site is a template then they can be the default ones that comes with the template.
find out the servers IP address, do a search on this to finds sites hosted on the IP and then contact some of these sites for a review of the host.
if a host has a live chat check several times a day to see if this is every online, if it is online then chat with sales and ask some simple questions that a host should know and see what replies you get and then using either their sales email or ticket system ask the same questions this way and see how long it is before you get a reply.
a good host should reply within an hour, but allow time zone differences allow 24 hours, longer than 24 hrs and i would think again about using them, unless you send this during a bank holiday or weekend when some sales departments dont work