I think customer support is of paramount importance with any kind of business. But it's especially crucial with web hosting. There are so many people out there who want to have a website but have no idea how to set it up. Hosting companies that can answer the bell will get the business.

It's one of the main ingredients to a successful business not only with web hosting. As most customers will stay with your company because of your superb customer service.

It's at least 20 times easier to upsell an existing client than to acquire one new client. Great customer support makes that all possible. It also significantly reduces customer churn.

Quality support is backbone of webhosting business. It is difficult to run webhosting business without quality support.

Good and fast support is a crucial point in delivering support.

i agree with you but it has to be resolve per-mentally .Not like you had any problem and you had get solve within hour by your support team of hosting and after two or three same problem comes.

Some companies create a competitive advantage in their industry solely on customer service. It is proven that a customer will pay more for a product, if the customer service is better than a lower priced competitor.

Great customer service will let your client satisfy with your products. Besides, this is one of the important factor that effect repeated purchased.

thats the nitch right there, specially personal customer support, i think we can agree we all love that

At the end of the day, when you are running a business, the customer is always right... Great support to take care of the customer is key.

Customer service is a good idea considering the saturated market that is web hosting. I don't even think about signing up for a web host unless they offer 24/7 chat. That is a necessity for me considering that I do my editing at odd hours. Cheers

Customer support is really important as one need host to configure various web applications and in case of server break down you need to contact them instantly.

Of course, beyond the price, support is mostly considered for web hosting evaluation.

The more "hand-holding", the better. We've all experienced businesses that act like they could care less about assisting you. And with those 'new' to the web, all the more important to help them out.

Any host can drop prices to "bargain basement" levels, but not all hosts can give excellent customer service.

Word of mouth is the cheapest and by far the best form of advertising and by continually going above and beyond a client's expectations not only will you have happy clients, they will remember you and recommend you to friends and colleagues.

Steve