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  Post #1 (permalink)   04-09-2012, 04:52 AM
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Hello,

I just find that 7 - 10 customers did not pay their invoice from last 2 month and also billing system WHMCS did not suspend or terminate their account.

7 - 10 Clients use our service at free of cost because WHMCS did not generate a invoice for their account and also did not suspend their vps.




This also happen with you?

Last edited by kunnusingh : 04-09-2012 at 04:54 AM.
 
 


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  Post #2 (permalink)   04-09-2012, 05:48 AM
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I would say it is always good practice to make sure you always aware of who has paid their invoices and not to solely rely on the automation of your billing system.

If they have not paid for a few months I would say jump right to terminating their services and account.

Plus double check to make sure that you have set whmcs up properly for generating invoices and all of your services are created with a re-accuring billing cycle in the pricing tab.
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  Post #3 (permalink)   04-09-2012, 05:58 AM
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I agree with mark, try to make yourself aware of your bigger clients a lot, and high priced clients.

It is hard to remember a lot of lowend clients, but keep an eye on things.
I have had this the odd time, but it is my own small loss, if you normally get a usual figure you should just keep an eye on it.
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  Post #4 (permalink)   04-09-2012, 02:32 PM
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Sounds more like a configuration problem rather than an issue with WHMCS itself, to be honest.. Make sure you configured ALL aspects of your WHMCS correctly and are familiar with each section of your Admin Area as well. I have never experienced such issue in 4 years of using WHMCS.
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  Post #5 (permalink)   04-09-2012, 04:33 PM
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i have never had any such problems in 8 years of using WHMCS.
also if you check your WHMCS admin area on a regular basis and have the latest version 5.0.3 then their is a large widget area called 'Open Invoices' this displays all invoices that have not been paid, so you can see at a glance the unpaid invoices.

but as others have said this is most likely a configuration issue rather than a WHMCS issue.
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  Post #6 (permalink)   04-09-2012, 08:03 PM
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i have never had any such problems in 8 years of using WHMCS.
also if you check your WHMCS admin area on a regular basis and have the latest version 5.0.3 then their is a large widget area called 'Open Invoices' this displays all invoices that have not been paid, so you can see at a glance the unpaid invoices.

but as others have said this is most likely a configuration issue rather than a WHMCS issue.
I use Latest WHMCS and sometimes WHMCS did not create any invoice so Its difficult to check each and every customer invoices(Invoice created or not)


I think we can manage 10 - 50 clients but how can you manage 1k clients with this type of problem?
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  Post #7 (permalink)   04-10-2012, 02:15 AM
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Quote:
Originally Posted by kunnusingh View Post
I use Latest WHMCS and sometimes WHMCS did not create any invoice so Its difficult to check each and every customer invoices(Invoice created or not)


I think we can manage 10 - 50 clients but how can you manage 1k clients with this type of problem?
well no matter how many you have the 'open invoice' area will list all open invoices with their due dates, so you will see which ones are overdue and which ones are not.

Your problems seem to be that your WHMCS is not configured correctly. it may be worth you going onto the WHMCS forum http://forum.whmcs.com/ and asking for someone to look over your installation and configure it correctly
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  Post #8 (permalink)   04-10-2012, 02:19 AM
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well no matter how many you have the 'open invoice' area will list all open invoices with their due dates, so you will see which ones are overdue and which ones are not.

Your problems seem to be that your WHMCS is not configured correctly. it may be worth you going onto the WHMCS forum http://forum.whmcs.com/ and asking for someone to look over your installation and configure it correctly
 
 
 


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  Post #9 (permalink)   04-10-2012, 06:18 AM
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Quote:
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why did you ask for advise and then disagree with the advise given. if you are not willing to accept advise then why ask for it
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  Post #10 (permalink)   04-10-2012, 06:39 AM
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why did you ask for advise and then disagree with the advise given. if you are not willing to accept advise then why ask for it
My WHMCS is configure correctly and I don't agree with your advice.
 
 
 


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  Post #11 (permalink)   04-10-2012, 06:43 AM
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WHMCS offers excellent support - just open a ticket with them and ask them to investigate if this is a bug. Of course provide as much information as necessary to them to help them identify the issue.
 
 
 


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  Post #12 (permalink)   04-10-2012, 06:48 AM
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I don't want to share my WHMCS login details with any one because of I have a privacy policy and I can't share my clients details to 3rd party.
 
 
 


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  Post #13 (permalink)   04-10-2012, 06:48 AM
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Quote:
Originally Posted by kunnusingh View Post
My WHMCS is configure correctly and I don't agree with your advice.
if invoices are not being sent then their is a configuration issue somewhere.

sometimes these can be caused by specific mods been added. as rds100 says open a ticket and either Matt, John or Liam will look into this
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  Post #14 (permalink)   04-10-2012, 06:51 AM
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Quote:
Originally Posted by kunnusingh View Post
I don't want to share my WHMCS login details with any one because of I have a privacy policy and I can't share my clients details to 3rd party.
WHMCS staff would need these to investigate the issue. but these can be trusted. these are only 1 of 2 organisations i will trust with my WHMCS login details
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  Post #15 (permalink)   04-10-2012, 09:35 AM
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Quote:
Originally Posted by kunnusingh View Post
My WHMCS is configure correctly and I don't agree with your advice.
Whether or not you agree you are wrong.
If it is configured correctly then it will be sending out notices as it is supposed to.
Don't blame the software and then claim some sort of "privacy" issue as the reason you don't want to contact support.
 
 
 
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