Originally Posted by Blue
1&1 are the largest service provider in the UK. They recently broke in to the North American market and should prove to be very reliable.
They are also complelty useless. There is a very good reason why they are cheap! Also don't register a domain name through them if you want control of it yourself. You can't change the nameservers and you'll have a hell of a time moving the domain to another provider.
They spend a lot of money on slick advertising and next to nothing on customer support.
How many hosting companies do you know of where you sign up for a server, they take your money, they confirm your order then you hear absolutly nothing for five days despite numerous e-mails. They then tell you that YOU, were supposed to phone THEM to confirm your identity. It doesn't say that on their sign up page or in any subsequent confirmation e-mails.
Three weeks passed and we kept being told the server would be set up within two days. Eventually after five weeks of messing about trying to get them to activate the server we gave up and asked for a refund under their money back guarantee. That was in Feb and now half way through June we are still waiting on the refund. And we are not the only ones! We also lost a domain name because they simply ignored our requests to transfer the domain out and we got fed up with trying to get them to do something.
It seems 1 & 1 work on the basis of if they ignore you long enough you'll go away and forget the money you spent and the hassle you had.
If you want good cheap hosting go with 123-reg or someone similar. At least you'll get someone with more than one brain cell on the end of the phone if you have a problem.
If anyone else has had problems with 1 & 1 please contact me.