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  Post #1 (permalink)   12-06-2012, 08:02 AM
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Hi guys, who are the best hosting companies for you and why?
 
 
 


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  Post #2 (permalink)   12-09-2012, 09:48 PM
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The best company in someone's mind is a service that works fine with lest complaint. Even when it's not working properly for many other people.
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  Post #3 (permalink)   12-10-2012, 03:12 AM
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The best web hosting company have one that provide support to their customers and also good services.
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  Post #4 (permalink)   12-10-2012, 03:55 AM
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Originally Posted by interservermike View Post
Hi guys, who are the best hosting companies for you and why?
For me? My company Cause I know how we work, how we choose vendors, how we manage our servers and provide support to customers
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  Post #5 (permalink)   12-10-2012, 06:28 AM
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For me? My company Cause I know how we work, how we choose vendors, how we manage our servers and provide support to customers
I would agree to that. That's how it works for me as well.
 
 
 


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  Post #6 (permalink)   12-10-2012, 06:52 AM
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Quote:
Originally Posted by gate2vn View Post
For me? My company Cause I know how we work, how we choose vendors, how we manage our servers and provide support to customers
we all seem to think alike as this is what i think also about our my company
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  Post #7 (permalink)   12-10-2012, 08:29 AM
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The best hosting company from an end user perspective would be someone who has the qualities below:

1. Provides one to one attention and interaction to even the smallest of their clients.
2. Has less than 15 minutes ticket response time.
3. Has interactive live chat with 24x7 immediate support available.
4. Has 24x7 phone support. ( toll free preferred )
5. Who can maintain server uptime of 99.9% or more on their servers.
6. Who provides their end users with written escalation matrix and personal contact details of their entire team.

Although it is hard to find such a provider but it would be ideal for an end user to deal with such a company.
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  Post #8 (permalink)   12-10-2012, 08:53 AM
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Quote:
Originally Posted by tecsys View Post
The best hosting company from an end user perspective would be someone who has the qualities below:

1. Provides one to one attention and interaction to even the smallest of their clients.
2. Has less than 15 minutes ticket response time.
3. Has interactive live chat with 24x7 immediate support available.
4. Has 24x7 phone support. ( toll free preferred )
5. Who can maintain server uptime of 99.9% or more on their servers.
6. Who provides their end users with written escalation matrix and personal contact details of their entire team.

Although it is hard to find such a provider but it would be ideal for an end user to deal with such a company.
If that's what you think then why do you not provide this then

1. Provides one to one attention and interaction to even the smallest of their clients. NOT sure
2. Has less than 15 minutes ticket response time. NOT sure
3. Has interactive live chat with 24x7 immediate support available. YOURS show offline
4. Has 24x7 phone support. ( toll free preferred ) yours does not state 24/7
5. Who can maintain server uptime of 99.9% or more on their servers.
6. Who provides their end users with written escalation matrix and personal contact details of their entire team. YOURS do not display this
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  Post #9 (permalink)   12-10-2012, 12:39 PM
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Originally Posted by easyhostmedia View Post
If that's what you think then why do you not provide this then

1. Provides one to one attention and interaction to even the smallest of their clients. NOT sure
2. Has less than 15 minutes ticket response time. NOT sure
3. Has interactive live chat with 24x7 immediate support available. YOURS show offline
4. Has 24x7 phone support. ( toll free preferred ) yours does not state 24/7
5. Who can maintain server uptime of 99.9% or more on their servers.
6. Who provides their end users with written escalation matrix and personal contact details of their entire team. YOURS do not display this
We don't provide all this as we are not a hosting company
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  Post #10 (permalink)   12-10-2012, 01:55 PM
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Quote:
Originally Posted by tecsys View Post
We don't provide all this as we are not a hosting company
but points 3,4 and 6 could apply to your business
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  Post #11 (permalink)   12-10-2012, 04:39 PM
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Originally Posted by easyhostmedia View Post
but points 3,4 and 6 could apply to your business
To be frank, we stress on implementing all points from 1 to 6, however for different hosting providers to whom we provide tech support.

As far as points 1 to 6 are concerned, I must mention that those were posted simply due to the fact that we find those very important for someone who runs a hosting business .We run different business models as hosting support is not our only service on offer and so we implement points 3,4 and 6 for our business differently. We do SBUs (Small Business Units) for the projects we run and each SBU manager(who manages the project team) is supposed to take care of 24x7 chat/phone communication with the actual client and manage escalations for the project right up to the management level giving the one to one personal attention I referred to in point 1. This is also the reason why we prefer to share our escalation matrix with our actual clients rather than putting it on display in public.
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  Post #12 (permalink)   12-10-2012, 05:19 PM
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I think the biggest company are the ones who take care of the customer.
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  Post #13 (permalink)   12-10-2012, 06:32 PM
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I do agree with you. The more complaints we see from a certain provider might want to make us think twice and research more on who are really the best.
 
 
 


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  Post #14 (permalink)   12-11-2012, 03:10 AM
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Best company which good support their customers
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  Post #15 (permalink)   12-11-2012, 12:01 PM
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Originally Posted by interservermike View Post
Hi guys, who are the best hosting companies for you and why?
I advise you to read reviews about Greengeeks. As far as I know, Greengeeks technical support is highly praised. The operators are native speakers, they provide qualified answers, are competent, fast and professional. Rare find!

The hosting plans provided by the company are perfect for creating blogs. A big collection of scripts and video tutorials will help you create a site - fast and easy.

They have also great tools for creating a web site from scratch :

Greengeeks offer 2 different types of web site builder programs; template based web site builders and open source software website builders. The 2 template based web site builders that they offer are the SoHo Launch Builder and the RV Site Builder. The 3 most popular open source software programs are called Wordpress, Joomla and Drupal.
 
 
 
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