Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Web Hosting Forums > Web Hosting Discussion > Knowledgebase Articles is it good to write your own or buy readymade
forgot password?



Reply


Old
  Post #31 (permalink)   05-14-2014, 02:57 PM
HD Newbie
 
Join Date: Feb 2009
Posts: 37

Status: layeronline is offline
Google may penalize your site if you use a commonly used kb because Google thinks you copied it. So it's best to write your own.
 
 
 


Old
  Post #32 (permalink)   05-14-2014, 08:32 PM
HD Newbie
 
Join Date: Apr 2014
Posts: 3

Status: TheInternets is offline
You should always write your own KBs so you understand whats in your knowledgebase and can relay that to your customers. It is also key to create well made instructions specifically to your service
 
 
 


Old
  Post #33 (permalink)   05-15-2014, 01:15 AM
HD Newbie
 
Join Date: Mar 2014
Posts: 7

Status: SWHC is offline
Probably, it's better you write knoledgebase, even if it's very time consuming. In this way you'll get better results, but it depends on your budget and time you have.
__________________
Need a web hosting? Try our free Web Hosting Comparison Tool on sharedwebhostingcomparison.com
 
 
 


Old
  Post #34 (permalink)   05-15-2014, 02:13 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Most KB articles will centre around generic areas such as control panels, how to migrate and how to set up DNS/nameservers with Registrars, so you can buy a pre set KB such as ones available through the WHMCS forum and then you can add a few that may be specific to your own services.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #35 (permalink)   05-18-2014, 10:42 AM
HD Newbie
 
Join Date: Nov 2012
Posts: 29

Status: tanveerhabib is offline
If you have good knowledge of it then why not write it by yourself as it will help you save some penny.
 
 
 


Old
  Post #36 (permalink)   05-20-2014, 11:00 PM
Account Disabled
 
Join Date: Mar 2014
Posts: 80

Status: crystallize is offline
Knowledge base is useful for customer who want to know about your product, sales services, technical support service and payment information.

Once they have read your content they will get more information about your services.

So I also recommend to write your own articles based on your customer actual questions you received. At the same time you can update to your knowledge base accordingly.
 
 
 


Old
  Post #37 (permalink)   05-21-2014, 05:34 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 147
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
In our case, our WHMCS panel differs much from standard one. We implemented several modules and new ones are in development at the moment. Therefore, standard WHMCS support articles are of little use and we write our own Knowledgebase, as well as highlight our updates on our blog. As Collabora said - it helps SEO too.
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 


Old
  Post #38 (permalink)   05-22-2014, 04:30 PM
HD Addict
 
Join Date: Jun 2011
Posts: 181

Status: LarsJ is offline
You may also find that you are learning as you write your own articles or knowledge base :-) You could also write about what is specific to your business and questions/problems that you encounter on a regular basis and write on those issues first. If not already mentioned in this thread, and FAQ is not a bad thing to have on any site either...
__________________
Lars A Jensen - Direct: 503-999-7518 9am-5pm FAX: 971-250-2889
Hosting And Designs L.L.C. Since 2002 --> http://www.hostinganddesigns.com/HD/
http://www.hostinganddesigns.com/Blog/
 
 
 


Old
  Post #39 (permalink)   06-25-2014, 12:32 AM
HD Newbie
 
Join Date: Apr 2014
Posts: 12

Status: alexapamten is offline
The best way is, use your knowledge and write your own unique content.
 
 
 


Old
  Post #40 (permalink)   06-29-2014, 10:07 PM
HD Addict
 
Join Date: Apr 2013
Location: Byfleet, Surrey, UK
Posts: 107

Status: 4D Hosting is offline
As many have suggested on the thread it is better to develop your own Knowledge base articles, its an approach we ourselves have implemented, but depending on your requirements you could create your own articles for various aspects of your service and other areas that are generic can be bought, but would suggest creating your own
 
 
 


Old
  Post #41 (permalink)   07-20-2014, 06:02 AM
HD Newbie
 
Join Date: May 2014
Posts: 33

Status: Server_Guy is offline
We have own written knowledge base and I think it's the better way. Also there can be many ways of basically doing the same thing so it's good way to put your stamp on things
 
 
 


Old
  Post #42 (permalink)   07-21-2014, 04:19 AM
HD Amateur
 
Join Date: Jun 2008
Location: New Jersey
Posts: 77

Status: Gaby-HostDept is offline
It's better to write your own articles rather that purchasing them.
__________________
Follow us on star sports live...
 
 
 


Old
  Post #43 (permalink)   08-18-2014, 03:04 AM
HD Newbie
 
Join Date: Sep 2013
Location: Sri Lanka
Posts: 43

Status: dreamtera is offline
if you can afford of purchasing that would be fine. but they provider must write on their own unless if they copy that is not good as your site will not be unique. try copyscape to find that.
__________________
DreamTera.COM - Reliable & Fast Hosting Solutions
Shared ; Reseller
Master Reseller

https://dreamtera.com
 
 
 


Old
  Post #44 (permalink)   08-18-2014, 03:19 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Nothing wrong in purchasing a KB, so companies do this for a living, then its just a simple thing of adapting some to suit your own business model.

I purchased a KB from the WHMCS forum, uploaded this to my development licence, went through all the articles and i think i only needed to change 3 articles and i even added to some articles. this saved me days of writing the KB from scratch
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #45 (permalink)   08-19-2014, 02:51 PM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
Quote:
Originally Posted by easyhostmedia View Post
Nothing wrong in purchasing a KB, so companies do this for a living, then its just a simple thing of adapting some to suit your own business model.

I purchased a KB from the WHMCS forum, uploaded this to my development licence, went through all the articles and i think i only needed to change 3 articles and i even added to some articles. this saved me days of writing the KB from scratch
You can only get so much with a pre-written knowledge base but then again, it really does depend on your goals for the knowledge base. Our KB has been written from scratch and we have a blog which serves like a knowledge base being updated daily, with that, we provide our clients a huge resource from everything cPanel to individual software such as WHMCS, OpenCart etc

My point is, if you want the core of your business (cPanel etc) then you can get away with it, probably. If you want more, you're going to have to write them one way or another.

You also have the advantage of having unique content by writing your own. Not a KB that is on hundreds of other sites.
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: