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  Post #1 (permalink)   07-22-2013, 10:53 PM
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hi,

i would like to know from where i can buy Knowledgebase articles which includes video tutorials and some app tutorials for my hosting site.

or should i write them own. which is good?
 
 
 
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  Post #2 (permalink)   07-23-2013, 02:10 AM
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What is your budget for purchasing knowledgebase ?
 
 
 
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  Post #3 (permalink)   07-23-2013, 04:14 AM
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Well you can only buy pre-made articles to a generic level (Software such as WordPress, cPanel etc...) but even then they will never be as good as your own written ones as you know whats in them etc...

We have gone a step ahead of most and actually write knowledge base articles in the form of a blog, with new articles coming out about most popular software on a daily basis.

This works out great for us and none are pre-written / purchased articles.


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  Post #4 (permalink)   07-23-2013, 07:01 AM
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Quote:
Originally Posted by Alex - Arvixe View Post
We have gone a step ahead of most and actually write knowledge base articles in the form of a blog, with new articles coming out about most popular software on a daily basis.

This works out great for us and none are pre-written / purchased articles.
Its good for SEO too.
 
 
 
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  Post #5 (permalink)   07-29-2013, 12:20 PM
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It really depends what your goal is as far as offering a knowledgebase. I would recommend starting out writing articles based on actual questions you receive from your customers on a frequent basis. Sure it's time consuming, but in the long run it's a time saver. Your customers will also appreciate getting a fast answer without having to contact your support team.
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  Post #6 (permalink)   07-29-2013, 03:08 PM
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Writing your own knowledge base is a good idea. You can integrate purchased/video tutorials but having your own modifications is a good idea.
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  Post #7 (permalink)   07-29-2013, 04:07 PM
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Yes, exactly, it's always better to write your own unique articles.
 
 
 
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  Post #8 (permalink)   07-30-2013, 12:17 AM
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Writing our Own Content is really recommended, this will be Unique and Advertise the knowledge of the Website/Staff.
 
 
 
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  Post #9 (permalink)   07-30-2013, 05:57 PM
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It really depends what your goal is as far as offering a knowledgebase. I would recommend starting out writing articles based on actual questions you receive from your customers on a frequent basis. Sure it's time consuming, but in the long run it's a time saver. Your customers will also appreciate getting a fast answer without having to contact your support team.
I think most skip the knowledge base and go directly to the support team
 
 
 
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  Post #10 (permalink)   07-31-2013, 02:00 AM
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Quote:
Originally Posted by Alex - Arvixe View Post
I think most skip the knowledge base and go directly to the support team
I totally agree with this. The amount of support questions i get when the answer is available from our KB, i think most peopl prefer the personal touch rather than read the answer is an article.
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  Post #11 (permalink)   08-02-2013, 09:12 AM
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it depends upon your budget . if you dont have much resources then you must go for writing them at your own.
 
 
 
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  Post #12 (permalink)   08-02-2013, 11:29 AM
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Well, I prefer writing your own Knowledge base as it shows your (and teams) true knowledge.
 
 
 
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  Post #13 (permalink)   08-12-2013, 04:39 AM
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It is important to have a knowledge base that provides with valuable information to the people. If you or your staff writes it, you can portray the information in the best possible way so as to enable easy understanding. Moreover, you might be having the perfect idea in terms of what are the topics on which people seek information through your website.
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  Post #14 (permalink)   08-22-2013, 06:43 PM
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It would depend highly on what you are specializing in and need the KB articles for. In most cases, I would write my own, but in others I would purchase premade articles. You have to be careful and make sure they match up to your expectations. The problem with some of these ready made solutions I have seen is the quality of the material is just not there and often you find that they are hard to understand or even in some cases incomplete or for a totally different version of software you are running. Just beware.
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  Post #15 (permalink)   08-26-2013, 12:53 AM
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its better starting to write blog my yourself, by this you can improve your skills. also its easy to manage when we get tickets from clients. you can just refer it in future. when new issues came, you can immediately add it to your blog
 
 
 
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