We need to accept the fact that there are lot of companies offering good support and service with cheap rate, however there are few companies in opposite criteria!
But we cannot say that companies those are charging highly will provide good service.

I would want to get my moneys worth of course. so if i know that my host will provide high quality service with everything else i need for a high price i would invest my money in them. especially if my site means alot to me and i always need it up. the problem is you dont know if a host will really be what they say unless you experience them.

I find hosting just like buying a car. I'll pay the higher cost for great service and support. There is a reason why someone forks over the money for a BMW then they do for a Ford Taurus.

Yeah, the scenario might be a little far fetched; however, you get the point. We pay for a custom-built servers and peer1 network. The best in the industry and I do not think anything of it.

I am strictly a customer but got involved here when I had ambitions of "maybe" trying out being a web host.

For years I have had a resellers account because I have a number of domains and I provide web space free of charge to a few friends.

Over the last 8 years, I have had the budget priced, the exorbinant priced, the "little guy" and the "big guy" web hosts.

In my experience ... the budget priced guys ... all that I have had the misfortune to deal with have since disappeared. Sometimes without any warning whatsoever.

Now, when I look for a web host ... I look for the middle of the road pricing with a company that has a pretty good reputation for support and uptime. Sort of a proven track record.

My current web host I found via this forum. They weren't the cheapest, nor were they the most expensive. But ... with their support & uptime ... I feel I am getting excellent service for the price I am paying.

In all my previous experiences ... the first indicator that its time to move and to move quickly is ... if the support desk becomes unresponsive. My previous host, I broke that rule because they had been excellent up to about 4 months before I moved to my current host. I will not make that error again.

Peter

Anything sold should come with some type of promise. As long as you let the customer know what he/she is getting for the amount of money negotiated then its fair enough. You get what you pay for. Bottom line

Expensive doesn't always means the support is good. Sometimes their price is expensive because they're reseller.