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  Post #31 (permalink)   08-15-2004, 02:29 AM
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Host dime owns alot these days lol.. Its a big hosting company i c.
 
 
 


Old
  Post #32 (permalink)   08-21-2004, 08:31 AM
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Quote:
Originally Posted by Blue
As good as the reviews may seem I wouldn't recommend signing up with any host for a year.
Sign up for a monthly plan for at least 3 months before comitting to a full year.
It is perfectly fine to sign up with us for a year. We return any money due to a customer if they decide to leave early.

Thank you for signing up with Surpass, Creativeinz. I am glad that our team answered your questions quickly. We appreciate and value your business. We are ready for your site to grow just as you are. Please let us know if there is anything else you need or wonder about. sales[at]surpasshosting.com
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Old
  Post #33 (permalink)   08-21-2004, 11:24 AM
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With all due respect, of course you as the owner are going to say that it is perfectly fine to sign up for a year.

Any responsible host would not advocate it to the general public though. There are far too many scams out there.
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Old
  Post #34 (permalink)   08-21-2004, 05:07 PM
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Paying yearly requires a lot of thought - careful weighting of the risk/potential benefit ratio. As a potential customer there's only so much you can find out about a host to establish trustworthiness. Even if trustworthiness is not an issue, a lot of things can happen in a year, including bankruptcy, sale of the company etc.

Preferably one should go monthly at least for a few months to test drive the services, but then again, some hosts make this highly unfeasible from a financial point of view (high setup fees for non-yearly payment).

So, generally, from a customer's point of view, yearly payment is not as "fine" as a monthly payment. It really means a higher risk.
 
 
 


Old
  Post #35 (permalink)   08-22-2004, 06:35 PM
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Well I signed up and have been with surpass for about 2 weeks.
The start was not good at all and I was thinking HUGE MISTAKE.. but it ended up that there was a storm in Florida that I did not know about which caused the problems.
Even with that storm they did manage to keep their servers up about 80% of the time.
Now that everything has settled down and they are back in full swing again I must say that I am more than happy with them.
What they offer in the cpanel in my view is second to none for what I am paying. Excellent.
Also the space and databases are a huge plus with me.
There servers are fast, reliable,(now that storm has past) and I have no complaints what so ever.
Oh.. just in passing.. I must of had an email from just about every staff member welcoming me to their service. Now you don't get that everywhere.
I also signed up for a year. If all goes well I will also be paying for another year in a few months.
 
 
 


Old
  Post #36 (permalink)   08-24-2004, 01:57 AM
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Hows that going now?

I also have an account.
 
 
 


Old
  Post #37 (permalink)   08-29-2004, 08:52 PM
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Well they are sorta ok. Had 3 unannounced outages so far in less than a month which I am not to thrilled with.
When I first complained about no notification about an outage I was asked to signup to their forums as the announcements come from there.
So I did and since then there has been to more unannouced outages (still waiting for it to come back up now). Although they still seem alright I am not comfortable with unannounced outages one little bit.
Sure some can be hardware.. but not 3 in as many weeks. With the site I am building I need people to have access when THEY want it and not when the host is working.

I will see how it goes and if the outages continue I will be looking elsewhere as like I said I HATE unannounced outages.
 
 
 


Old
  Post #38 (permalink)   08-29-2004, 09:14 PM
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Thank you for the info Creativeinz. Keep us updated!
 
 
 


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  Post #39 (permalink)   08-30-2004, 05:18 AM
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They were out for about an hour and they said they had some packet problems with some of their servers.
I guess this could happen, but hopefully not too much.
 
 
 


Old
  Post #40 (permalink)   09-03-2004, 07:01 PM
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I've had bad experiences with Surpass's tech support. They're rude, and will arbitrarily ignore you.

the first was when our site got suspended due to high traffic. Eman, the head of tech wanted to transfer us to a semi-dedicated host for much more... about $25 a month. After that was settled, problems again cropped up. I talked to another tech and realized that our site was not placed on a semi-dedicated, but was merely on an unfilled server.

When Eman took over, he wanted to add RAM to the server, on my account, which was absurd as I'd be sharing the RAM with others, but not the bill. So I refused. He never unsuspended me and just sent me backup of the site.

During that same time, I was being ignored... And I posted my complaints in the forums, which they removed after kicking me out.

As a reseller, 2 of the accounts I host also got suspended and were not unsuspended again. support tickets have delayed replies and were supposed to have been sent to management for consideration. The suspensions were first time offenses and received no warning. Now, I am left with a bad reputation as host.

After that, I cancelled my account.

In doubt? search google and you'll find complaints against surpass with similar tactics.
 
 
 


Old
  Post #41 (permalink)   09-03-2004, 09:43 PM
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oh! bad news I was want to reg. with their hosting but now I dont want... I'm still searching at this moment I fond this but I dont now if Its good or not help me to now please..

look here:Is "seeitout.com" Real Or...?
 
 
 


Old
  Post #42 (permalink)   09-04-2004, 01:12 AM
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Been there. Done that.

Also if you complain about the deleted posts you will be deleted.

I think maybe Surpass is run by children. (seriously)

They sure act like it.


Quote:
Originally Posted by identiti
I've had bad experiences with Surpass's tech support. They're rude, and will arbitrarily ignore you.

the first was when our site got suspended due to high traffic. Eman, the head of tech wanted to transfer us to a semi-dedicated host for much more... about $25 a month. After that was settled, problems again cropped up. I talked to another tech and realized that our site was not placed on a semi-dedicated, but was merely on an unfilled server.

When Eman took over, he wanted to add RAM to the server, on my account, which was absurd as I'd be sharing the RAM with others, but not the bill. So I refused. He never unsuspended me and just sent me backup of the site.

During that same time, I was being ignored... And I posted my complaints in the forums, which they removed after kicking me out.

As a reseller, 2 of the accounts I host also got suspended and were not unsuspended again. support tickets have delayed replies and were supposed to have been sent to management for consideration. The suspensions were first time offenses and received no warning. Now, I am left with a bad reputation as host.

After that, I cancelled my account.

In doubt? search google and you'll find complaints against surpass with similar tactics.
 
 
 


Old
  Post #43 (permalink)   09-04-2004, 04:28 AM
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Other that a few outages I have not experience this from them.
I find their support fast and helpful.
I find their servers fast and are now once again reliable. The only thing I find is that they seem to forget that everyone does not live in the USA and they reboot their servers very often. Just because it is 5am in Florida that does not mean it is that time everywhere in the world and on a couple of occasions they have done this and where I live there 5am is at my peak time of the evening.
Not good to have your site disapear at peak times.
 
 
 


Old
  Post #44 (permalink)   09-04-2004, 07:48 AM
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Well, it would be nice if they didn't reboot so often, that I can understand, but about the time for resets... Any time is not a good time because there's always a peak time for someone from a certain part of the world.
 
 
 


Old
  Post #45 (permalink)   09-06-2004, 02:25 PM
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True idcdc there will always be somewhere in the world that a reboot will effect. But my point is there should not need to be that many reboots if things are looked after and configured better. I have servers here that have not been booted for a good year and some of these are 2000. The Linux servers I have here I have never rebooted since the day they were setup and they are all purring nicely. I consider myself intermediate at servers, so if mine can work non stop for a year why cannot theirs?
Surely they have people with more experience than I looking after them.
 
 
 
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