Originally Posted by xpguy
i left surpass because i wanted to start adding bigger and better plans but i did find that it was hassle in leaving them i wanted them to transfer my clients to another provider and offered to pay them however they still persisted on not doing it eventually i paid out $100 to get it done by some guy on webhostingtalk. Surpass did seem to go down a few times and that anoid my customers while i was getting messed around waiting for surpas's responce to my request i lost 3 customers which made me angry but in whole they are a good company i think to start with
Your new host is normally responsible for helping you set up your new accounts, not the one that you are leaving. I am curious as to what your new host said about helping you with your transfer, there is no mention of them here.
I understand that you offered to pay, and I am not sure why it was never carried out by our staff, and I do apologize about that. Regarding your loss of 3 customers, if you changed your DNS to another company and weren't ready, we weren't at fault for that.
Back to the topic of account transfers, we get daily sign-ups where the new customer wants us to transfer their accounts from their old server, to our server. That is the normal procedure.