Originally Posted by Jayseanp
I agree to this completely, however you have to consider some companies do recieve a alot of tickets/concerns and might get it mixed up so you have to of course allow time. However as you stated ''Like A B C'' has to be top quality, yes i agree but we are all humans we do make mistakes
I tend to disagree. When you provide a proffesional service, you cannot say "we are all humans, we make mistakes".
Hire a contractor to fix your roof, the guy spends the week and charges you pretty penny for it. Next storm and the roof is leaking and he says "Oh, I am sorry. I am human, I make mistakes". Will you accept it?
A guy from the support team making a mistake is a warning, second one and he is out.
Customer Service is Nr. 1 priority always as this is the thing that makes your brand name stand out. Mistakes are for amateurs.