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  Post #16 (permalink)   05-13-2014, 11:32 AM
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Quote:
Originally Posted by easyhostmedia View Post
With using Maxmind and their telephone verification then we have very few fraud orders. for every VPS or dedicated server we sell we will always ask for photo ID etc. before the order is approved and activated.
Boy, do i hate asking for scanned ID or a credit card. I few like it is putting people away.
It puts me away sometimes, especially when i don't feel like i am ordering something super secure or super special (like an online service, which web hosting is).
For dedi's it is also mandatory with us, for smaller orders we try to avoid it, only if the risk is very high.
 
 
 


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  Post #17 (permalink)   05-13-2014, 11:36 AM
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Quote:
Originally Posted by shango View Post
Boy, do i hate asking for scanned ID or a credit card. I few like it is putting people away.
It puts me away sometimes, especially when i don't feel like i am ordering something super secure or super special (like an online service, which web hosting is).
For dedi's it is also mandatory with us, for smaller orders we try to avoid it, only if the risk is very high.
Its not nice asking, but i would rather ask than be faced with chargeback fees etc.
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  Post #18 (permalink)   05-13-2014, 12:18 PM
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MaxMind is good.
 
 
 


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  Post #19 (permalink)   05-13-2014, 12:28 PM
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We use merchant then maxmind, in case risk is very high we ask them to scan copy (front) of CC they use
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  Post #20 (permalink)   05-15-2014, 04:24 PM
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Quote:
Originally Posted by shango View Post
Boy, do i hate asking for scanned ID or a credit card. I few like it is putting people away.
It puts me away sometimes, especially when i don't feel like i am ordering something super secure or super special (like an online service, which web hosting is).
For dedi's it is also mandatory with us, for smaller orders we try to avoid it, only if the risk is very high.
Well, exactly from such an online service like web hosting you have to expect maximum security for both you and your website. The verification procedures have become industry standards because many people found use of them and prevented more fraudulent transactions that one can imagine.

I do understand people that detest giving their ID, I'm a bit of a security freak myself, and its the responsibility of the host to justify those actions. After all, you can also hide most of your information from the ID. But my experience shows that a large percentage of people refusing to give their ID is simply because they are frauds and know they cannot pass this small "test".
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  Post #21 (permalink)   05-31-2014, 05:25 PM
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MaxMind has been great. Some common things are that customers order with a China IP for example, but say they are from the USA. The customer then sends in a ticket asking why their 'order' has been marked as fraud. All we do is just ask for verification proof
 
 
 


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  Post #22 (permalink)   06-01-2014, 02:42 AM
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Quote:
Originally Posted by RLT-Alex View Post
MaxMind has been great. Some common things are that customers order with a China IP for example, but say they are from the USA. The customer then sends in a ticket asking why their 'order' has been marked as fraud. All we do is just ask for verification proof
In my 11 years as a host, if its a true scammer that signs up and marked as fraud then they never contact you asking why the order was marked as fraud, they just move onto the next host to try. in the case you mentioned an IP from one country and they say they are from another country, then i wont even ask for ID as i would not accept the order.
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  Post #23 (permalink)   06-01-2014, 11:40 AM
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Originally Posted by helix247 View Post
Add the FraudRecord Module if you are using WHMCS. It is quickly picking up in popularity. i have been able to identify several fraudulent/spam orders within a couple of minutes of signup.
I can second helix247 on this, we use this module on WHMCS, although we have had a few genuine customers have the orders marked as fraud, so having a support team on standby for those situations is useful for the genuine customers.
 
 
 


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  Post #24 (permalink)   06-01-2014, 03:50 PM
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Originally Posted by easyhostmedia View Post
In my 11 years as a host, if its a true scammer that signs up and marked as fraud then they never contact you asking why the order was marked as fraud, they just move onto the next host to try. in the case you mentioned an IP from one country and they say they are from another country, then i wont even ask for ID as i would not accept the order.
A thing to consider tho - what about if I am on holiday abroad and want to get some hosting? Or I am a company with offices in multiple countries? Or simply travelling a lot? In all cases there is a good chance that my billing details will differ from my IP or have other missmatches (address lets say). So denying a service to such a person, without even trying to contact them and see where the truth lies might result in a lost valid prospect. You said it yourself, most frauds would do anything to hide from you - deny answering calls, move on to the next target and so on...but why not making the effort and checking what is the case. In my experience clients with IP missmatches are 50/50 on the clean/fraud scale. That's the whole purpose of the manual verifications, to clear all doubt about the credibility of a certain client
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  Post #25 (permalink)   06-01-2014, 04:27 PM
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Quote:
Originally Posted by Rado_Ch View Post
A thing to consider tho - what about if I am on holiday abroad and want to get some hosting? Or I am a company with offices in multiple countries? Or simply travelling a lot? In all cases there is a good chance that my billing details will differ from my IP or have other missmatches (address lets say). So denying a service to such a person, without even trying to contact them and see where the truth lies might result in a lost valid prospect. You said it yourself, most frauds would do anything to hide from you - deny answering calls, move on to the next target and so on...but why not making the effort and checking what is the case. In my experience clients with IP missmatches are 50/50 on the clean/fraud scale. That's the whole purpose of the manual verifications, to clear all doubt about the credibility of a certain client
i always will check the actual IP location and the given address, but i have had clients who give a genuine address, but phone numbers as 1234567 and DOB as 0.0.000, so you cant contact them. in 11 years i can tell a fake order from a genuine order.
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  Post #26 (permalink)   06-01-2014, 04:50 PM
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I configure maxmaind with a very conservative threshold. I am sure I lose some legit customers this way, but at the end of the day I have a very clean server and customer list.

Once in a while a new customer will inquire about a fraud flag. In that case I send an email with the following requests

1) provide a business or local e-mail address (not a free e-mail account such as gmail),

2) the name and phone number of the bank that issued the credit card (located on the back of the card),

3) the CVM code imprinted on the card

4) the exact name with middle initial on the credit card.

5) Also a scanned copy of a government issued ID card such as a driver's license.

If its truly a fraud there will be no response. If its a good customer there will be a response. If its a good customer and there is no response, I am willing to take that hit.
 
 


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  Post #27 (permalink)   06-01-2014, 05:00 PM
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same here configured Maxmind along with their telephone verification service, we get very few fraud orders. We also have a whmcs addon that if we need clients to provide documents we just direct them to a page in their client area that they must complete before an order is approved.
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  Post #28 (permalink)   06-02-2014, 06:15 AM
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Originally Posted by easyhostmedia View Post
same here configured Maxmind along with their telephone verification service, we get very few fraud orders. We also have a whmcs addon that if we need clients to provide documents we just direct them to a page in their client area that they must complete before an order is approved.
Which system do you use? I've seen a module recently which does this job just not sure if it's really worth it.
 
 
 


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  Post #29 (permalink)   06-02-2014, 06:47 AM
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Which system do you use? I've seen a module recently which does this job just not sure if it's really worth it.
I use https://my.atlservers.com/cart.php?a=add&pid=26 but if you use Promotional Code: cvwhm2013 that you get it at a 50% discount
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  Post #30 (permalink)   06-09-2014, 01:23 PM
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We first use MaxMind. We then rely on Stripe or PayPal's fraud detection. When we see suspicious orders, we use FraudRecord and go from there.
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