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  Post #16 (permalink)   09-19-2014, 09:22 AM
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Originally Posted by easyhostmedia View Post
just got this from maxmind after i explained to them i never was offer this as a promotion
Damn, we upgraded and according to the reply you've had we also received the email by mistake. The telephone verification service was a joke anyway, we were charged for numerous calls to clients who had entered the correct code and were still flagged as fraudulent.
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  Post #17 (permalink)   09-19-2014, 10:06 AM
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Originally Posted by LampNetworks View Post
Damn, we upgraded and according to the reply you've had we also received the email by mistake. The telephone verification service was a joke anyway, we were charged for numerous calls to clients who had entered the correct code and were still flagged as fraudulent.
I think it works as it is designed to honestly but you could have always made the suggestion (not that it matters now).

As for your package, why not ask them to revert you back as they made the mistake when sending the email .
 
 
 


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  Post #18 (permalink)   09-19-2014, 01:29 PM
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Originally Posted by LampNetworks View Post
we were charged for numerous calls to clients who had entered the correct code and were still flagged as fraudulent.
It happened to us a couple of times and just a quick call to maxmind support and they sorted it and creditted back the charges
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