Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Web Hosting Forums > Web Hosting Discussion > most important features for Hosting business
forgot password?



Reply


Old
  Post #16 (permalink)   03-10-2015, 12:42 PM
HD Addict
 
Join Date: Dec 2011
Posts: 142

Status: storminternet is offline
Quote:
Originally Posted by swedendedicated View Post
Support really only applies to those that need it, a lot of our clients never ever open a support ticket as they know what they are doing. They prefer uptime over support, which of course removes the use of support, since nothing is wrong. But if a client does need support it is important to offer fast and accurate replies.

Hardware and network are also very important as it has to do with uptime. So in short, everything is connected to each other, if one link is missing it affects everything.
This can be happen when you split your support into managed or unmanaged support. Customers who opt for the unamanged support need support only in rare cases while customers who have opted for managed support may raise issues whenever they need us.

However while you provide managed or unamanged support for your customers you need your servers fast, stable which can provide high uptime. Apart from that you should have polite and knowledgeable staff which can provide your customer quality customer service, support. In addition to this affordable hosting package can attract customers.
__________________
UK-Professional Web Hosting
Web Hosting Solutions | Cloud Hosting | Dedicated Servers
Lifetime Hosting
ISPA Award Winner:2013-Best SME Hosting | 2014-Best Dedicated Hosting
 
 


Old
  Post #17 (permalink)   03-12-2015, 05:33 AM
HD Amateur
 
Join Date: Nov 2010
Posts: 80

Status: Ajay-HostIN is offline
Below are the things one should consider while choosing a good hosting business:

1) Good Uptime
2) backups
3) Exuberant support
4) Accessibility
5) Scalability
 
 
 


Old
  Post #18 (permalink)   03-13-2015, 02:05 PM
HD Addict
 
Join Date: Oct 2011
Posts: 177

Status: Bullten is offline
Uptime always
 
 
 


Old
  Post #19 (permalink)   03-29-2015, 05:39 AM
HD Community Advisor
 
ughosting's Avatar
 
Join Date: Jan 2011
Location: London
Posts: 564

Status: ughosting is offline
If I was looking for a host, I would want one that configures their servers properly and looks at fixing the shortcoming of the "standard installation".

There are lots of things that CPanel, Plesk, DirectAdmin et al do not do well out of the box.

We are always trying to improve the shortcoming of our systems, and if I were looking for a host, I would expect the same continuous service improvement.
__________________
DDoS Protected, LiteSpeed + LiteMage on CloudLinux with SSD Disks, R1Soft, Softaculous, SIteBuilder, BitNinja, LetsEncypt & Patchman
UnixGuru: Accounts with 1-16 CPU Cores, 2-32GB RAM. Why use a VPS?
█ Choose from Shared, Reseller and Elastic-Sites Hosting
 
 


Old
  Post #20 (permalink)   04-30-2015, 05:17 PM
HD Newbie
 
Join Date: Aug 2013
Posts: 31
Send a message via Yahoo to ServerSub Send a message via Skype™ to ServerSub

Status: ServerSub is offline
1- experienced support
2- good hardware
3- good connection
4- scalable and customizable services
5- fairly price
__________________
ServerSub.com
Dedicated Servers XenServer Windows & Linux VPS Reseller & Shared Hosting
cPanel| InterWorx | ISPmanager | PayPal, Credit Card, Bitcoin, Skrill, Payza, WebMoney, PerfectMoney Accepted!
 
 
 


Old
  Post #21 (permalink)   05-13-2015, 10:31 AM
HD Newbie
 
Join Date: Aug 2012
Posts: 20

Status: shashank is offline
Quote:
Originally Posted by Mia_ View Post
1. Good Support
2. Redundant Network
3. Longevity
4. Good Communication
5. Wide variety of products and services
With above point, understanding on aspects including service quality, responsibilities, performance metrics, penalties and commitments
 
 
 


Old
  Post #22 (permalink)   07-28-2015, 04:52 AM
HD Addict
 
Join Date: Feb 2011
Posts: 150

Status: ScopeHosts is offline
Quick Technical Support
Cost Effective
Uptime
Less Setup time
__________________
ScopeHosts.Com - Beyond Connections... Since:2008
SSD Shared Hosting, VPS and Dedicated Servers.
High Configured Managed Wordpress Hosting|KVM VPS|Visit Website for Improved Look & Feel
 
 
 


Old
  Post #23 (permalink)   07-28-2015, 11:44 AM
HD Newbie
 
Join Date: Jun 2013
Posts: 30

Status: hostmada is offline
in my opinion these are the most important ones:

1. Good/Fast Support
2. Uptime
3. Hardware
4. Network
5. Reliability
__________________
Andrea Mada - Owner of HostMada - support@hostmada.com
Cheapest & Budget ► Web Hosting ► VPS
cPanel - CloudFlare - Softaculous - RVSiteBuilder Pro
Check our services at https://hostmada.com
 
 
 


Old
  Post #24 (permalink)   07-28-2015, 01:45 PM
Account Disabled
 
Join Date: May 2012
Posts: 969

Status: Collabora is offline
Quote:
Originally Posted by hostmada View Post
in my opinion these are the most important ones:

1. Good/Fast Support
2. Uptime
3. Hardware
4. Network
5. Reliability
If you have #2 you don't need 3,4,5
 
 
 


Old
  Post #25 (permalink)   07-28-2015, 01:49 PM
HD Newbie
 
Join Date: Mar 2015
Location: United States
Posts: 17
Send a message via Skype™ to MightWeb-Marcus

Status: MightWeb-Marcus is offline
In order of importance

1. Stability
Obviously, the most important thing is that the service is stable. Any provider can experience issues - but how often that happens is what's important.

2. Performance
I expect my services to run fast - and so performance comes second in my book. I expect providers to invest in new, proven technologies that give a performance advantage.

3. Effective & Experienced Support
Support is obviously important - but not as important as stability or upime. When it comes to support however, I expect them to solve issues effectively, and show experience. Whether they respond to a CTT in 5 minutes, or 1 hour is not important - it's that the response is of value.

4. Backup plans & established routines
Things go wrong - and when they do, I want a provider to have established routines for how to handle that, and a plan already in motion. I don't want that to be improvised.

5. Solid IP reputation
SPAM is an issue for almost any provider - but there are ways to deal with it, and I expect my provider to take that responsibility.
__________________
Web Hosting & Reseller Hosting [CloudLinux] - MightWeb.net | Pure SSD Drives
cPanel/WHM | LiteSpeed | MariaDB | Premium Network | Softaculous
Blesta | WHMCS | ClientExec | +1-855-275-8075 | Skype: MightWeb
 
 


Old
  Post #26 (permalink)   07-28-2015, 02:46 PM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,752
Send a message via MSN to easyhostmedia

Status: easyhostmedia is online now
Quote:
Originally Posted by MightWeb-Marcus View Post

2. Performance
I expect providers to invest in new, proven technologies that give a performance advantage.
But for providers to do this sometimes means they have to increase plans as new technologies cost money. I think this is why some providers don't do this as they have in their terms they won't increase prices, so they would end up losing money.

This is what we don't have this in our terms, If we need to increase costs due to new technology etc. then we will give all clients at least 14 days notice of any increases
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #27 (permalink)   07-29-2015, 12:29 AM
HD Newbie
 
Join Date: Mar 2015
Location: United States
Posts: 17
Send a message via Skype™ to MightWeb-Marcus

Status: MightWeb-Marcus is offline
Quote:
Originally Posted by easyhostmedia View Post
But for providers to do this sometimes means they have to increase plans as new technologies cost money. I think this is why some providers don't do this as they have in their terms they won't increase prices, so they would end up losing money.

This is what we don't have this in our terms, If we need to increase costs due to new technology etc. then we will give all clients at least 14 days notice of any increases
Upping the price on plans is fine in my book, as long as it's only done for new customers. Existing customers should not have to be affected by a price change due to new technologies being implemented. A better way around that (in such scenarios) would then be to implement the technologies on a new node where you place new customers, and price it as a separate product. That way, you can offer incentive for existing customers to upgrade, rather than force the price upon them.
__________________
Web Hosting & Reseller Hosting [CloudLinux] - MightWeb.net | Pure SSD Drives
cPanel/WHM | LiteSpeed | MariaDB | Premium Network | Softaculous
Blesta | WHMCS | ClientExec | +1-855-275-8075 | Skype: MightWeb
 
 
 


Old
  Post #28 (permalink)   07-29-2015, 01:58 AM
HD Newbie
 
Join Date: Oct 2010
Posts: 22

Status: twhdir is offline
Here is a my checklist of features I wish to have in Web Hosting provider:
  1. Excellent, Responsive and Knowledgeable Support team. Telephone, Chat and Ticket support on 24/7/365 basis.
  2. Simplicity of system, easy control panel and Dashboard GUI.
  3. Redundant network. Stable and fast Web servers with highest Uptime and latest hardware specifications.
  4. Easy upgrade options and Wide variety of products and services.
  5. Most affordable price.
 
 
 


Old
  Post #29 (permalink)   07-29-2015, 02:26 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,752
Send a message via MSN to easyhostmedia

Status: easyhostmedia is online now
Quote:
Originally Posted by MightWeb-Marcus View Post
Upping the price on plans is fine in my book, as long as it's only done for new customers. Existing customers should not have to be affected by a price change due to new technologies being implemented. A better way around that (in such scenarios) would then be to implement the technologies on a new node where you place new customers, and price it as a separate product. That way, you can offer incentive for existing customers to upgrade, rather than force the price upon them.
So you should not pay any increases on your utility bills or vehicle insurance or home insurance.

Things in life will increase, as long as you give current customers at least 14 days notice of any planned increase
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 
The Following User Says Thank You to easyhostmedia For This Useful Post:
HostZealot (07-29-2015)


Old
  Post #30 (permalink)   07-29-2015, 05:19 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 146
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
We do adjust our prices to reflect the changing market situation, but we warn our customers beforehand and the other side of the medal is that we update our component pool regularly. Thus said, people who started their projects with us 4 years ago and paid $100 for a server, still pay around $100, yet the hardware was updated not half a year ago and it cost them nothing.

I think features like these are what really matters in hosting business.
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
6 Global locations: Amsterdam, Ashburn, Chicago, London, Stockholm, Toronto

Last edited by HostZealot : 07-29-2015 at 05:29 AM.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: