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  Post #31 (permalink)   07-30-2015, 01:39 PM
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Quote:
Originally Posted by MightWeb-Marcus View Post
Upping the price on plans is fine in my book, as long as it's only done for new customers. Existing customers should not have to be affected by a price change due to new technologies being implemented. A better way around that (in such scenarios) would then be to implement the technologies on a new node where you place new customers, and price it as a separate product. That way, you can offer incentive for existing customers to upgrade, rather than force the price upon them.
So after 10 years in business you are going to have many different server setups. Sort of unfair on your clients and your employees that have to provide sales/support. An incentive to upgrade for "new technologies" won't sell with your average guy. If it works, he will keep it so don't expect a near 100% upgrade rate .

Better to look at trends, price things reasonably so you can eat a price increase. In most cases a reputable provider would be able to lock clients in but if an increase is absolutely needed, plenty of notice is key.

Little off topic: I recall my phone contract provider forced an increased bill / new monthly rate on me citing increased costs for the reason. Fast forward a year or so, a family member of mine works in a partner company meaning I was entitled to a 30% discount (way less than I was originally paying before the increase) :/ - Only increase if you have to as obviously in this case, they could have easily eaten my costs.
 
 


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  Post #32 (permalink)   08-04-2015, 03:47 AM
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I doubt whether 24/7 support would be offered.Once emergency happened in mid-night,would support still solve your problem.
 
 
 


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  Post #33 (permalink)   08-04-2015, 05:11 AM
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Quote:
Originally Posted by sevenclouds View Post
I doubt whether 24/7 support would be offered.Once emergency happened in mid-night,would support still solve your problem.
Yes if you have good support. I can contact my server admins anytime day or night and have issues fixed.

They have even fixed issues before i have know an issue arose
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  Post #34 (permalink)   08-05-2015, 04:25 PM
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1. Support is always the most important.

2. Secure servers

3. Uptime

4. knowledgeable administrators

5. Easy to get around the Control Panel
 
 
 


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  Post #35 (permalink)   08-11-2015, 11:36 PM
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1. Price - it will be the first thing that most of the customers will look at.
2. Resources - how much he can get? Maybe he will get more for a lower price in another hosting company. Think about resources carefully.
3. Uptime - this is very important for those who are selling products and etc. A small downtime might cause a huge loss.
4. Management - what OSs he can use, what control panels he can install and etc.
5. Location - in which locations he can get the service. The more offers there are, the bigger chance he will get his server nearer to him.
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  Post #36 (permalink)   08-14-2015, 01:01 AM
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Reliability and Good, Fast Efficient Support is the most important. When you have this everything else falls into place! Of course price could effect everything, so pricing needs to be reasonable. If you're looking for budget hosting you shouldn't expect a lot though.
 
 
 


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  Post #37 (permalink)   08-15-2015, 09:14 AM
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I'm going to be a bit more generic on purpose. I think the big picture matters.

1. Reliable servers that you have control over. If you actually control / have root access it greatly increases your ability to modify / upgrade hosting solutions.

This decreases support requests. Most customers I talk to don't want to ever have to talk to support. But if they must, they of course want it to be available and timely.

2. Longevity is important too. Nobody wants to trust their website to someone who might be gone tomorrow. 10+ years seems to be the unwritten agreement that most customers will trust.

3. Easy to use services and easy to modify services. Nobody likes forms or complicated processes. Things should 'just work'.

4. Wide availability of offerings. I think being able to offer shared, VPS, and both Windows and Linux goes a long way.

5. Some kind of guarantee that if expectations are not met, the client will be treated fairly. Sometimes things do go as planned. If that happens, I believe clients should have a golden parachute / guarantee that their funds won't be wasted. Nobody likes that feeling.
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  Post #38 (permalink)   08-15-2015, 09:18 AM
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Quote:
Originally Posted by Hostrica View Post

2. Longevity is important too. Nobody wants to trust their website to someone who might be gone tomorrow. 10+ years seems to be the unwritten agreement that most customers will trust.
I don't agree with this as everyone has to start somewhere and we all don't start with 10+ years experience.
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  Post #39 (permalink)   08-15-2015, 05:39 PM
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Everyone is repeating each other offering the obvious. Here is something new and different: How about simplicity? Get rid of the confusing array of multi-tiered quota based hosting plans. Get rid of forcing the customer, who probably does not know their exact needs, to choose among differing baskets of hosting resources he/she likely does not understand.

Imagine the poor customer comparing a couple to a few hosts each with 3 or 4 hosting plans and prices. Now imagine the customer simply comparing the hosts described in above posts instead.
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Last edited by Collabora : 08-15-2015 at 05:43 PM.
 
 
 


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  Post #40 (permalink)   08-16-2015, 03:05 AM
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I think all a customer looking for hosting wants to know

If they host with you will their website stay online and if needed will someone be available for them to reach out for help.

they will want to know how much space they are going to get.

Most will not understand Bandwidth, FTP or MySQL etc.
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  Post #41 (permalink)   08-16-2015, 07:41 AM
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Quote:
Originally Posted by easyhostmedia View Post
they will want to know how much space they are going to get.
I find that to be untrue and most are satisfied to know that they can get what they need without having to know the actual number of GB. They are relieved to know that there is a greater than an 95% chance that they won't need more than a couple GB (and about 100% more than 5) -- especially when they learn it saves them from a high-priced hosting plan with more diskspace then they will ever need

Last edited by Collabora : 08-16-2015 at 08:03 AM.
 
 
 


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  Post #42 (permalink)   08-16-2015, 07:52 AM
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I find that to be untrue and most are satisfied to know that they can get what they need without having to know the actual number of GB. They are relieved to know that there is a greater than an 95% chance that they won't need more than a couple GB -- especially when it saves them from a high-priced hosting plan with more diskspace then they will ever need
Not True, if they are looking long term.

A customer would rather have more than they actually need rather than not enough and then have to spend more money to upgrade later.
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  Post #43 (permalink)   08-16-2015, 09:29 AM
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Not True, if they are looking long term.

A customer would rather have more than they actually need rather than not enough and then have to spend more money to upgrade later.
Why should they have to spend money on what they might need sometime in the future, when they can just wait for that future to arrive and spend less in the meantime. A host can allocate and invoice for more space without disruption at any time. 95% wont need more than a couple GB....ever. Virtually all rest of them won't need more than 5 GB. It makes no sense for them to pay for more than that (especially at sign-up time). And if they knew how little space they actually need, they would agree with me

This is where my idea of "simplicity" comes in. Offer the customer an easier choice of hosting plans -- by eliminating the "how much space do I need" guessing game -- while delivering the same obvious services as listed in other parts of this thread. No reason to charge them for the privilege of confusing them.
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Last edited by Collabora : 08-16-2015 at 09:43 AM.
 
 
 


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  Post #44 (permalink)   08-16-2015, 09:45 AM
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I would rather look at what I need now and what i may need in the future and get then now.

how can hosting not revolve around the amount of space needed. the way you say is if they have a 10GB site then getting a 1GB hosting plan will work.

so sell a 1GB hosting Plan for 2 a month and then 6 months down the line they find 1GB is not enough, so they have to upgrade to your next plan which maybe 10 a month for 15GB, when they may just need a max. 3GB.
this is maximising profits by upselling.

I would rather give them a 5GB plan from the start for 3 a month as this would be enough for them with enough for them to expand without upgrading.
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Last edited by easyhostmedia : 08-16-2015 at 09:47 AM.
 
 
 


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  Post #45 (permalink)   08-18-2015, 03:39 PM
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