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  Post #1 (permalink)   09-26-2016, 04:51 PM
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What are some of the Good / Bad and Uglies you've experienced with your hosting provider? How did you mitigate the problem or good experience?
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  Post #2 (permalink)   09-26-2016, 07:00 PM
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When I first started, I've had bad experiences with some providers.

but in the end they all have their policies, and in this business you have to read well these terms and conditions.

Always stay away from what you believe is a bad provider for you.

and stay where things work
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  Post #3 (permalink)   09-26-2016, 09:08 PM
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Quote:
Originally Posted by valvps View Post
When I first started, I've had bad experiences with some providers.

but in the end they all have their policies, and in this business you have to read well these terms and conditions.

Always stay away from what you believe is a bad provider for you.

and stay where things work
Thanks for the feedback, I was more referring to specifics? For example, I once got a host that offered unlimited traffic and web space, however limited me on the number of files I could load onto the server and limited me on the PHP Memory, hence causing the same, the need to upgrade or switch.
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  Post #4 (permalink)   09-27-2016, 04:37 PM
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I had an issue with one well known provider who refused to honour a money-back guarantee. When it was pointed out, they changed their website and still refused a refund.
 
 
 
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  Post #5 (permalink)   09-27-2016, 06:15 PM
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I was with a provider years ago where their Level One techs couldn't answer even the most simple of questions. Everything got pushed to Level 2 the next day. How did I mitigate that? I moved on to a different provider.
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  Post #6 (permalink)   09-28-2016, 03:06 PM
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Originally Posted by Occupant View Post
I had an issue with one well known provider who refused to honour a money-back guarantee. When it was pointed out, they changed their website and still refused a refund.
I'm sorry you experienced that. Wouldn't you be protected thru the payment method you used? i.e. Paypal or Credit Card Provider?
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  Post #7 (permalink)   09-28-2016, 03:10 PM
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Originally Posted by SenseiSteve View Post
I was with a provider years ago where their Level One techs couldn't answer even the most simple of questions. Everything got pushed to Level 2 the next day. How did I mitigate that? I moved on to a different provider.
It's all too common. I was with one, i.e. as an employee and one of the Giants, walked aboard the team peaked and out did the entire team, needless to say I was not very well liked, so I left, the staff there lacked so much knowledge, most with only scripted responses taught to them during training. Infact the outsourced team knew wayyyyyy more.
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  Post #8 (permalink)   09-29-2016, 01:13 PM
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Shortly after i started i had a reseller account and a good reputation and clientbase when one day the server went down and it took 3 days to get a reply from the host who blamed a hard drive failure and he would move me to a new server with a new IP ( fine this happens) a couple weeks later the same thing happens and a week spent trying to contact the provider i got the same excuse another HD failure and he would again move me and give me a new IP, waited 24 hrs and nothing, luckily i had backups of all clients, so had to rush and find another host as by this time i had lost 60% of my clients. got a new provider and what clients i had left back online, so i started looking for a more permanent provider, but this time i decided on a VPS. i have never looked back and i am still waiting for a reply from the previous host and that was 6 years ago
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  Post #9 (permalink)   09-29-2016, 02:50 PM
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Shortly after i started i had a reseller account and a good reputation and clientbase when one day the server went down and it took 3 days to get a reply from the host who blamed a hard drive failure and he would move me to a new server with a new IP ( fine this happens) a couple weeks later the same thing happens and a week spent trying to contact the provider i got the same excuse another HD failure and he would again move me and give me a new IP, waited 24 hrs and nothing, luckily i had backups of all clients, so had to rush and find another host as by this time i had lost 60% of my clients. got a new provider and what clients i had left back online, so i started looking for a more permanent provider, but this time i decided on a VPS. i have never looked back and i am still waiting for a reply from the previous host and that was 6 years ago
WOW! 6 years later these guys are still in business? Thankfully that is one problem I've NEVER had to experience. Hopefully they have better disaster recovery initiatives implemented by now.
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  Post #10 (permalink)   10-02-2016, 02:19 PM
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Originally Posted by easyhostmedia View Post
Shortly after i started i had a reseller account and a good reputation and clientbase when one day the server went down and it took 3 days to get a reply from the host who blamed a hard drive failure
You waited 3 days for a response whilst all of your clients sites were down? I'd have been out of there haha!

Hopefully that 60% client base didn't give you hell later on through mass negative reviews.
 
 
 


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  Post #11 (permalink)   10-02-2016, 02:38 PM
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Quote:
Originally Posted by Alex - A2hosting View Post
You waited 3 days for a response whilst all of your clients sites were down? I'd have been out of there haha!

Hopefully that 60% client base didn't give you hell later on through mass negative reviews.
I was just starting out and was naive at the time, would not wait as long these days.

i got no negative reviews out of this and managed to get a good portion of the clients back with most still with me 10 year on
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  Post #12 (permalink)   10-03-2016, 01:13 AM
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One host years ago, told me the package I'm purchasing remains the same, they do not change anything, however years later found myself, having to develop multiple sites, because they kept changing the farm and so often. However if I wished to have it remain the same, they needed to charge me extra $$, " Go figure ", I worked my butt off on the SEO and started ranking on the first page, only to lose everything and start all over. They had to go.
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  Post #13 (permalink)   10-03-2016, 03:49 AM
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Quote:
Originally Posted by nuwebhosting View Post
One host years ago, told me the package I'm purchasing remains the same,
That is why i never promise no changes in pricing as you never know when your own costs will increase.

I will always try and keep prices the same for clients, but you cant guarantee this
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  Post #14 (permalink)   10-05-2016, 10:49 PM
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Ive had great experience with this place <URL snipped>
Great customer service and most important great prices.
 
 
 


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  Post #15 (permalink)   10-06-2016, 06:33 AM
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Ive had great experience with this place
Great customer service and most important great prices.
Again specifics guys, what made you have such great experience? I see they are charging 5.00 for a .xyz tld, that's just a major red flag to me.
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