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  Post #16 (permalink)   04-05-2017, 09:48 AM
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and in the UK as a business we have to adhere to

The Consumer Rights Act 2015
The Consumer Contracts Regulations

but like any terms/policies that any company writes, these mean nothing if the consumer laws in your country say something else as these will always over ride whatever you write, so best to get legal advice to what you can write and what you cant.
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  Post #17 (permalink)   04-06-2017, 01:32 AM
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Some companies won't give your money back but offer you different plan with the amount that you spend, if you're really dissatisfied and just want your money back this can be really annoying.
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  Post #18 (permalink)   04-06-2017, 01:40 AM
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Thank you all for your information
 
 
 


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  Post #19 (permalink)   04-06-2017, 02:09 AM
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Quote:
Originally Posted by GPDhost View Post
Some companies won't give your money back but offer you different plan with the amount that you spend, if you're really dissatisfied and just want your money back this can be really annoying.
That is because in some countries their is no law to say they have to give a MBG period.

in the UK we have to adhere to The Consumer Contracts Regulations.
This is the summary

Quote:
Your right to cancel an order for goods made at a distance starts when you receive the goods and lasts for 14 days

Your right to cancel a service made at a distance starts the moment you enter into the contract and lasts 14 days

If you want to download digital content within the 14 day cancellation period you must agree to waive your cancellation rights

Companies are not allowed to charge you for items they put in your online shopping basket or that you have bought as a result of a pre-ticked box

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items.

Also included are goods that have been mixed inseparably with other items after delivery.

Always check the terms and conditions

The minimum cancellation period that you must be given is 14 days but many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.
So basically if you as a client just picks a plan listed on a host website and dont configure it or add anything to it then you are entitled to a refund, but once you configure it or add anything then it becomes tailor-made, so exempt from any Money Back under he Consumer Contracts Regulations
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  Post #20 (permalink)   04-09-2017, 11:39 PM
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Depend on Payment method and hosting provider TOS.

Some provider do not follow their own TOS and If invoice is paid via bitcoin then they will not even reply you while other company strictly follow their TOS and they will provide you refund according to their refund policy.

If paid via refundable gateway then you can easily get refund.
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  Post #21 (permalink)   04-10-2017, 11:07 PM
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Yes you will get money back on canceling the service that you have subscribed.Also the money back policy depends on the type of service you have chosen.So before choosing any hosting service provider go through the Money back Guarantee Policy and Terms of Services as well.
 
 
 


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  Post #22 (permalink)   04-12-2017, 11:27 PM
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There are certain constraints on which the moneyback is given.So before subscribing to any host just check the money back policy to avoid any confusions in the future.
 
 
 


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  Post #23 (permalink)   04-24-2017, 06:06 PM
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Quote:
Originally Posted by SenseiSteve View Post
Bad PR is far worse than the amount of the refund, so yes, I would agree under normal circumstances, refunds should be given.
Well you now of some hosts and stories where the bad PR was the goal over issuing a refund. Pages of bad PR for an account under $10.
 
 
 


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  Post #24 (permalink)   04-25-2017, 01:56 AM
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Quote:
Originally Posted by whmcsguru View Post

Now, here's the catch:
IF no service has been used at all, ever, that's a different story. Perhaps a refund (minus business costs, of course) is in order.However, that's got to be absolutely zero usage of the account, whatsoever. No storage, no hosting, no mail sent, nada!
But usage or not, the account would have been set up on the server with the resources allocated to that account, so these could not be used by anyone else.
All it takes is for the client to login to the account and under UK law they would have been deemed to have used the service.
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  Post #25 (permalink)   04-25-2017, 01:45 PM
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Quote:
Originally Posted by WPCYCLE View Post
Well you now of some hosts and stories where the bad PR was the goal over issuing a refund. Pages of bad PR for an account under $10.
I'm not following what you're saying, WPCYCLE, but that could be because I'm getting old. To me, a dispute over $10 isn't worth my time.
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  Post #26 (permalink)   04-25-2017, 01:55 PM
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Quote:
Originally Posted by SenseiSteve View Post
To me, a dispute over $10 isn't worth my time.
i assume you mean under $10
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  Post #27 (permalink)   04-25-2017, 01:57 PM
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Quote:
Originally Posted by easyhostmedia View Post
i assume you mean under $10
He means a dispute over $10 worth of service, as in if something cost him $10, or in the neighborhood of $10. Obviously anything less than $10 falls under the same "not worth my time" claim.
 
 
 
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  Post #28 (permalink)   04-25-2017, 02:45 PM
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Quote:
Originally Posted by SenseiSteve View Post
I'm not following what you're saying, WPCYCLE, but that could be because I'm getting old. To me, a dispute over $10 isn't worth my time.
Quote:
Originally Posted by easyhostmedia View Post
i assume you mean under $10
Quote:
Originally Posted by Artashes View Post
He means a dispute over $10 worth of service, as in if something cost him $10, or in the neighborhood of $10. Obviously anything less than $10 falls under the same "not worth my time" claim.
LOl. I meant there's two types of hosts.

Host 1, a customer signs up for an account between $5 to $20, isn't satisfied, cancels the account and asks for a refund, and the host gives them a refund. No one hears about it.

Host 2, a customer signs up for an account between $5 to $20, isn't satisfied, cancels the account and asks for a refund, and even though the host said refunds with no issues within XX amount of days, and the customer cancelled within that time, the host just refuses the refund, basically for no reason. Customer then goes on forums, FB, Tw, and multiple social medias complaining about the host. Essentially the host bought bad promo for the price of $5 to $20 dollars
 
 
 


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  Post #29 (permalink)   04-26-2017, 11:13 AM
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Quote:
Originally Posted by WPCYCLE View Post
LOl. I meant there's two types of hosts.

Host 1, a customer signs up for an account between $5 to $20, isn't satisfied, cancels the account and asks for a refund, and the host gives them a refund. No one hears about it.

Host 2, a customer signs up for an account between $5 to $20, isn't satisfied, cancels the account and asks for a refund, and even though the host said refunds with no issues within XX amount of days, and the customer cancelled within that time, the host just refuses the refund, basically for no reason. Customer then goes on forums, FB, Tw, and multiple social medias complaining about the host. Essentially the host bought bad promo for the price of $5 to $20 dollars

but that is the same as reviews, if you look through forums, FB etc. you will see a mountain of bad reviews but a handful of positive reviews as people only seem to review hosts they have had bad experiences with.

That is the nature of this business
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  Post #30 (permalink)   04-26-2017, 11:40 AM
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but that is the same as reviews, if you look through forums, FB etc. you will see a mountain of bad reviews but a handful of positive reviews as people only seem to review hosts they have had bad experiences with.

That is the nature of this business
Yes. But there's a difference between a bad review and a intentional theft.

Bad review;

"This host was either too slow, or support was slow, or wasn't a good fit, so I cancelled, got my refund and moved on"

Post like those, people will jump on being apologetic, suggest a new host even though the person already moved to one, and some usual conversation. This lasts for about 20-30 posts. Sometimes the person posting is also apologetic and only wants to say the negative experience was with them, but others can use them if it works for their needs.

The missing money review;

"This host was either too slow, or support was slow, or wasn't a good fit, so I cancelled, and didn't get my refund. Where's my money?? I opened a dispute or did a charge-back and will keep complaining for my lost money"

A post like this goes on for pages. People start posting the hosts WHOIS. The OP posts chat and ticket conversations. It becomes a big mess that other will immediately take of their list as a potential host.

Both are negative, but when people start calling a company a scam and in some cases a liar, it just takes things in a complete downward spiral.
 
 
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