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  Post #31 (permalink)   04-26-2017, 11:47 AM
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Quote:
Originally Posted by WPCYCLE View Post
Yes. But there's a difference between a bad review and a intentional theft.

Bad review;

"This host was either too slow, or support was slow, or wasn't a good fit, so I cancelled, got my refund and moved on"

Post like those, people will jump on being apologetic, suggest a new host even though the person already moved to one, and some usual conversation. This lasts for about 20-30 posts. Sometimes the person posting is also apologetic and only wants to say the negative experience was with them, but others can use them if it works for their needs.

The missing money review;

"This host was either too slow, or support was slow, or wasn't a good fit, so I cancelled, and didn't get my refund. Where's my money?? I opened a dispute or did a charge-back and will keep complaining for my lost money"

A post like this goes on for pages. People start posting the hosts WHOIS. The OP posts chat and ticket conversations. It becomes a big mess that other will immediately take of their list as a potential host.

Both are negative, but when people start calling a company a scam and in some cases a liar, it just takes things in a complete downward spiral.
but a host just needs to say you abused their services and any MBG becomes invalid
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  Post #32 (permalink)   04-26-2017, 11:54 AM
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Originally Posted by easyhostmedia View Post
but a host just needs to say you abused their services and any MBG becomes invalid
If that is the case, then yes. If a person violates the TOS in any form, then a refund would not be issued, and in such cases, the host would cancel the account with an explanation...but that is not the scenario I presented.

I personally had a host not issue a refund due to no fault of mine...and with them advertising on their website and in public forums a refund would be issue with no issue....then there's no excuse to not issue the refund when requested. There's many threads of such instances. Funny enough, some hosts that did not issue the refund ended up closing down. A dishonest operation can only go so far.
 
 
 


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  Post #33 (permalink)   04-26-2017, 12:05 PM
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Quote:
Originally Posted by WPCYCLE View Post
If that is the case, then yes. If a person violates the TOS in any form, then a refund would not be issued, and in such cases, the host would cancel the account with an explanation...but that is not the scenario I presented.

I personally had a host not issue a refund due to no fault of mine...and with them advertising on their website and in public forums a refund would be issue with no issue....then there's no excuse to not issue the refund when requested. There's many threads of such instances. Funny enough, some hosts that did not issue the refund ended up closing down. A dishonest operation can only go so far.
also your scenario did not say if they had been a client of the host before and had already use the MBG, which would mean they cant claim under the MBG a second time

many reasons a host does not pay out on a MBG and as a MBG is a privilege and not a right under any law then you cannot do anything about it legally, but if a host has the money then they could sue you for libel if you post about them anywhere
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  Post #34 (permalink)   04-26-2017, 12:27 PM
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Originally Posted by easyhostmedia View Post
also your scenario did not say if they had been a client of the host before and had already use the MBG, which would mean they cant claim under the MBG a second time

many reasons a host does not pay out on a MBG and as a MBG is a privilege and not a right under any law then you cannot do anything about it legally, but if a host has the money then they could sue you for libel if you post about them anywhere
My examples did describe this. Both signed up, and both canceled within the MBG period. This would not apply to an existing customer since they would have passed the MBG period by weeks, months, or years.

How is it libel if it's the truth and there's evidence to support it?

If Host A lists a MBG in 30 days with no issues on their website which I have a screenshot of, on a public forum which I have a screenshot of, and within the TOS that I accepted that I also have a screenshot of, and I do not violate any rules within the TOS and ask for a refund 7 days within paying for the service...I am owed that refund. To come at me with lawyers for an account not worth lawyers fee is ridiculous, and I would not hire any lawyers for something that's not worth it.

The issue is principal...not the actual refund. If a host creates a legal case over a customers negative review about missing money, and the customer can prove it, who would be laughed at. That money could have been put towards advertising, better servers, or management consulting, but instead put towards an angry customer who lost money, then it shows the host doesn't understand business.
 
 
 


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  Post #35 (permalink)   04-26-2017, 12:52 PM
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Quote:
Originally Posted by WPCYCLE View Post
My examples did describe this. Both signed up, and both canceled within the MBG period. This would not apply to an existing customer since they would have passed the MBG period by weeks, months, or years.

How is it libel if it's the truth and there's evidence to support it?

If Host A lists a MBG in 30 days with no issues on their website which I have a screenshot of, on a public forum which I have a screenshot of, and within the TOS that I accepted that I also have a screenshot of, and I do not violate any rules within the TOS and ask for a refund 7 days within paying for the service...I am owed that refund. To come at me with lawyers for an account not worth lawyers fee is ridiculous, and I would not hire any lawyers for something that's not worth it.

The issue is principal...not the actual refund. If a host creates a legal case over a customers negative review about missing money, and the customer can prove it, who would be laughed at. That money could have been put towards advertising, better servers, or management consulting, but instead put towards an angry customer who lost money, then it shows the host doesn't understand business.
just pointing out various reasons why a refund is not given under a MBG regardless to what is written. Just because a host has something in their TOS does not mean it is legal or legally binding.
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  Post #36 (permalink)   04-26-2017, 03:56 PM
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Originally Posted by easyhostmedia View Post
just pointing out various reasons why a refund is not given under a MBG regardless to what is written. Just because a host has something in their TOS does not mean it is legal or legally binding.
I agree, and neither is providing any form of quality service.

 
 
 


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  Post #37 (permalink)   05-01-2017, 02:13 AM
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Would it be risky to offer 30 days vs say 14 days
 
 
 


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  Post #38 (permalink)   05-01-2017, 03:20 AM
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Originally Posted by Ianm View Post
Would it be risky to offer 30 days vs say 14 days
In the UK and Europe we have to adhere to The Consumer Contracts Regulations 2013, so have to give users 14 days cooling off period for anything purchased online or over the phone unless it is personalised for them.

This is why we only offer a 14 day MBG
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  Post #39 (permalink)   05-12-2017, 12:30 AM
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Its depends on the company police mostly companies provide one month money back guarantee.
 
 
 


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  Post #40 (permalink)   05-12-2017, 11:07 AM
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Yeah, one month guarantee is pretty standard. And in regards to a host just saying you abused their policies, that would be very unethical and unprofessional of them and could lead to more issues for them so I don't see that ever happening unless they are some sketchy fly-by-night provider. In which case, you could just do a charge back on them.
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  Post #41 (permalink)   05-12-2017, 11:20 AM
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Originally Posted by SolaDrive View Post
Yeah, one month guarantee is pretty standard. And in regards to a host just saying you abused their policies, that would be very unethical and unprofessional of them and could lead to more issues for them so I don't see that ever happening unless they are some sketchy fly-by-night provider. In which case, you could just do a charge back on them.
A host can say you abused their policies and if they can prove you agreed to their polices when you signed up and present a report to the bank etc. of abuse then any chargeback will get refused or reversed.

Because you start a chargeback does not mean you will win and get your money back
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  Post #42 (permalink)   05-12-2017, 12:26 PM
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Originally Posted by RossKendy View Post
can i get really money back if i cancel the service
it always depend on what base you had cancelled your services. there are many spammers also who use server for spamming and if they get suspend they cancel services and ask for refund for those people companies did not provide any money back.
 
 
 


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  Post #43 (permalink)   05-12-2017, 02:35 PM
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You should have checked the providers Refund Policy while signing up. Most of the time, providers actually refunds in a certain period. If you are still in that period, you can ask to refund.
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  Post #44 (permalink)   05-20-2017, 01:47 AM
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Originally Posted by GouriServ View Post
it always depend on what base you had cancelled your services. there are many spammers also who use server for spamming and if they get suspend they cancel services and ask for refund for those people companies did not provide any money back.
If they break TOS then they void the MBG.
Otherwise you are giving free hosting to spammers.
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  Post #45 (permalink)   05-20-2017, 07:01 AM
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Quote:
Originally Posted by GouriServ View Post
it always depend on what base you had cancelled your services. there are many spammers also who use server for spamming and if they get suspend they cancel services and ask for refund for those people companies did not provide any money back.
not many spammers would ask for money back as they will just move onto their next victim
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