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  Post #61 (permalink)   10-10-2017, 12:45 PM
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Here is my final say on it.

Prorate it, simple and works for both parties.

Why?

Customer:

Gives them a peace of mind that the server won't go into flames. Given that they can just fire their provider at any time and anywhere.

Provider:
Gives you a peace of mind that for every day that you provides a working service and ensure that the customers are happy you got a pay day. Failing that you only lost what you didn't even delivered yet.

Fair for both parties and even gives the customer a slight "edge" given the nature of such a policy.
 
 
 


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  Post #62 (permalink)   10-10-2017, 01:14 PM
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Quote:
Originally Posted by Harv45 View Post
Here is my final say on it.

Prorate it, simple and works for both parties.

Why?

Customer:

Gives them a peace of mind that the server won't go into flames. Given that they can just fire their provider at any time and anywhere.

Provider:
Gives you a peace of mind that for every day that you provides a working service and ensure that the customers are happy you got a pay day. Failing that you only lost what you didn't even delivered yet.

Fair for both parties and even gives the customer a slight "edge" given the nature of such a policy.
You have no idea how and what Prorate is.

Why you prorate a payment all it means is the payment is due on a specific date of the month (which you set), so say you set payments for 1st of the month and a client signs up on 20th of month why will end up paying from 20th to 1st and then the whole of the following month in 1 payment, and your MBG period would still apply
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  Post #63 (permalink)   10-10-2017, 01:27 PM
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Originally Posted by easyhostmedia View Post
You have no idea how and what Prorate is.

Why you prorate a payment all it means is the payment is due on a specific date of the month (which you set), so say you set payments for 1st of the month and a client signs up on 20th of month why will end up paying from 20th to 1st and then the whole of the following month in 1 payment, and your MBG period would still apply
A prorated guarantee works like this...

Say if a client signs up for a month, but they only used the service for 10 days (20 days remaining). Because they only used it for 10 days under such a guarantee they would qualifies for a refund of 20 days worth of service (~66% back) since they already used 10 days.

I never heard it called anything else at select providers who does provides this (usually for game servers and such).
 
 
 


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  Post #64 (permalink)   10-10-2017, 01:53 PM
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Quote:
Originally Posted by Harv45 View Post
A prorated guarantee works like this...

Say if a client signs up for a month, but they only used the service for 10 days (20 days remaining). Because they only used it for 10 days under such a guarantee they would qualifies for a refund of 20 days worth of service (~66% back) since they already used 10 days.

I never heard it called anything else at select providers who does provides this (usually for game servers and such).
Makes sense and as a customer, I like the idea of prorated refunds. A lot.

The exception to the rule is 100% money-back guarantee on the initial term of 15, 30 or 45 days (most common ones I've seen), etc.
 
 
 
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  Post #65 (permalink)   10-10-2017, 02:09 PM
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Quote:
Originally Posted by Harv45 View Post
A prorated guarantee works like this...

Say if a client signs up for a month, but they only used the service for 10 days (20 days remaining). Because they only used it for 10 days under such a guarantee they would qualifies for a refund of 20 days worth of service (~66% back) since they already used 10 days.

I never heard it called anything else at select providers who does provides this (usually for game servers and such).
Game servers are sold differently to normal hosting as these are sold in blocks and usually billed hourly
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  Post #66 (permalink)   10-10-2017, 02:44 PM
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Originally Posted by Artashes View Post
Makes sense and as a customer, I like the idea of prorated refunds. A lot.

The exception to the rule is 100% money-back guarantee on the initial term of 15, 30 or 45 days (most common ones I've seen), etc.
Indeed, beside it easy to remember rule for both parties.

Now if that could be an industry standard then second to world peace life would be great.
 
 
 


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  Post #67 (permalink)   10-10-2017, 02:59 PM
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i know in the UK my MBG is fine as it was checked by Trading Standards and i know that HMRC (tax office) dont like prorated refunds being issued.
They see it as a user signs up for a service and they agree to use that service for a given period and after any MBG has passed and if they want to leave then they understand any monies paid are lost. also when it comes to monthly subscription they class each payment as accepting a new contract with the MBG only applying to first payment made.
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