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Originally Posted by Duality
There are some good points stated but don't you ever think that even big companies are losing business to some smaller business just because the smaller business offers cheaper hosting?
It's all about value and even though customer service is important, a lot of people will go straight to the cheaper host.
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Yes, I think even big companies are losing business to some smaller businesses with ultra cheap prices.
Temporarily.
Then about 3/4 of those same folk get back on the find-a-host merry go round, and either they return to the big company or they find another hosting company. I've had clients come to me directly from little fly-by-nights, as well as from Yahoo and Interland. These customers have come to The Living Media because they want better service than they've gotten, they want more personalized help than they've gotten, they want to feel less like a number and more like an individual and valued customer.
Others on this forum have probably experienced similar things.