Use a good billing/support script like WHMCS it will help automate your business which saves you time and money.

Very good advice.

For Reseller Hosting, you need all as follows :-

1) Good amount of Resources
2) Fair prices
3) Good Hosting control panel that can help for private level hosting too.
4) A good billing system
5) 24 x 7 days technical support

Open support channels like LiveChat / Tickets / Emails
If you will get anonymous support, that will be an added benefit to reseller customers.

As a reseller you will need to offer your customers some kind of control panel, cPanel is the industry standard for this and offered by most hosts. You will also need to offer clients scripts (web applications) and auto installers to install those scripts easily, there are three main auto installers today: Installatron, softaculous and Fantastico. Those are the two key things aside from the usual good uptime and support.

When it all comes down to it, this is the best creative thinking process that I've came up with so far. Take a day, maybe a weekend, maybe a week, maybe a month. Just set aside a little time and forget everything that you already know. Put yourself in the shoes of the prospective client and go from there. I'm not going to explain this thoroughly, but if you figure out how to do just that, you're on your way to a creative outcome. Oh yea!

Must have good after sales support , that is the most important thing a reseller host must have

An easy domain registration / web hosting tie in. Customers and even resellers can get massively confused when it comes to these two specifics.

I would agree with the majority on a good billing system. it is a #1 must have, to allow you manage your clients better. Since you are going to be either alone or working in a smaller scale, your time is your asset. You can't go around wasting time managing inefficiently.

Number one this is a billing/support software to handle customers invoices and support tickets. =)

This depends greatly on your target market. Each segment of the market has a different needs.

I think the first thing a reseller must have/do is to research their market, I have seen too many thus far ask for advice only to purchase the highest cost servers simply based on the processing power they currently use on their desktop. Putting that into perspective an I7 Dedi totalling £278/month forgetting then licensing (cpanel/plesk, windows/linux (some), whmcs/modernbill).

The reason I point this out is that based on most common packages between £4/8 (pm) to pay for all of the above listed there would need to be a high volume of custom meaning that most newer companies would not have the capital unless eating into startup or additional funding especially when marketing and other costs are added.

It’s become one of the many things I now look for with the specs provided by hosts (mainly newer) when researching or looking around both to monitor trends but also it can play a part in the support performance as 24/7 does incur a considerable cost.

Apart from that ensure you have all the more unnoticeable things setup such as:

• SSL (clientarea’s / support / control panels and also shared)
• Terms of Service / Acceptable use Policies / Privacy policy (clearly visible and available, also ensure that your billing system ensures that your client agrees to the terms of service (this will then include reference to the AUP / Privacy Policy)
• W3C valid (and visible) not necessary but it is always an indication that time has been spent ensuring that your website (brand) is as compatible and to standard as possible.

Just a number of small things that are easily noticeable but also easily resolved, though there are many others

Being a hosting provider is not at all easy. You have take care of every issue that the client faces. You should be pretty sure that your support is available 24x7x365. The support must be available by every means i.e live chats, tickets, mails and phones

A knowledgeable of clients support specialist team backup all the hosting related issues for your reseller hosting business are one the mainframe of your business.

DON NOT offer unlimited space/bandwidth,and try to get a free billing system!

Offering a good billing system to his resellers