Originally Posted by easyhostmedia
The level of support a provider gives will rely on the prices they charge. You pay £1 a month or get an ebay £2 a year plan then you cant expect A1 support, but if you pay £100 a month you should expect A1 support.
You may not believe this but let me tell you something about "higher prices equaling better support" theory.
I went to two separate suppliers whose they charged $50 a month for the support alone, which I expect quality support of course. I could not be more wrong.. Let just say they were generally not caring for my issues and just got to them "as they were around" and when I cancel from my last one they were like "but we work outside our hours" (of course when I force fed them their own words they shut their traps up).
Then I gone to supplier that only charges less than $2 a month for "extra" support. Let just says they were exact opposite of these "premium support" packages that I ordered from my last other suppliers.
At the end of the day, it really "boils down" who "behind the wheels" and not so much on the costs of the support package themselves.