Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Web Hosting Forums > Web Hosting Reselling > support service on reselling
forgot password?



Reply


Old
  Post #31 (permalink)   11-25-2015, 01:27 AM
HD Guru
 
Join Date: Jan 2013
Posts: 759
Send a message via AIM to cheapdedicated Send a message via Yahoo to cheapdedicated Send a message via Skype™ to cheapdedicated

Status: cheapdedicated is offline
Its important to provide support NOT ONLY of resellers but on every product that you sell.
__________________
Techsys Ltd | Dedicated Servers | V.P.S | Free Plesk Panel
G8 Servers cPanel Reseller VPS Reseller Dedicated Server Resellers

G8 Host Cheap Domains | Shared Hosting | SSL
 
 
 


Old
  Post #32 (permalink)   11-27-2015, 02:28 AM
HD Amateur
 
Join Date: Apr 2015
Posts: 50

Status: Cluster is offline
Quote:
Originally Posted by jkateega View Post
Its important to provide support NOT ONLY of resellers but on every product that you sell.
Any decent host does it for their customers.
 
 
 


Old
  Post #33 (permalink)   11-29-2015, 06:02 AM
HD Newbie
 
Join Date: Jan 2014
Posts: 28

Status: Stevensst is offline
In reseller you will have slower support as you need to go through your reseller hosting provider before you can go back to your customer.

If you buy cheap reseller, you will have very slow support time and your customers will not be happy.
__________________
Hostinglah.com - (SG/US/NL) Affordable Web Hosting
 
 
 


Old
  Post #34 (permalink)   11-29-2015, 06:18 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,685
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by Stevensst View Post
In reseller you will have slower support as you need to go through your reseller hosting provider before you can go back to your customer.

If you buy cheap reseller, you will have very slow support time and your customers will not be happy.
Not always, you may have a reseller account, but are well versed in fixing issues. Does not say because you are a reseller you dont know what you are doing.

Also we have a system in place that our resellers can offer their clients direct support from us, so these will get the same support as our resellers.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #35 (permalink)   11-30-2015, 01:41 AM
HD Guru
 
Join Date: Jan 2013
Posts: 759
Send a message via AIM to cheapdedicated Send a message via Yahoo to cheapdedicated Send a message via Skype™ to cheapdedicated

Status: cheapdedicated is offline
Quote:
Originally Posted by Cluster View Post
Any decent host does it for their customers.
Well considering this post, someone was considering either not offering support OR charging for it.
__________________
Techsys Ltd | Dedicated Servers | V.P.S | Free Plesk Panel
G8 Servers cPanel Reseller VPS Reseller Dedicated Server Resellers

G8 Host Cheap Domains | Shared Hosting | SSL
 
 
 


Old
  Post #36 (permalink)   02-01-2016, 02:01 AM
HD Newbie
 
Join Date: Dec 2015
Posts: 22

Status: hmb-patrick is offline
Support is the key factor of services, many hosting services do provide end user support to your reseller clients too.
 
 
 


Old
  Post #37 (permalink)   04-09-2016, 07:13 PM
HD Newbie
 
Join Date: Mar 2016
Location: Malta / Turkey
Posts: 24

Status: RosenHost is offline
When you are a reseller, you have limited access to the server functionality. So you should do your best with what you have access, and for other issues, you should contact with the server provider and get a solution ASAP. Informing the customer quickly is also a nice move.
 
 
 


Old
  Post #38 (permalink)   04-10-2016, 02:39 AM
HD Newbie
 
Join Date: Mar 2015
Posts: 34

Status: CyberSasu is offline
What do you mean reselling?
Make sure first you want to make money or build business.
If making money is your choice then support system is depends on you.

But if you are building a virtual business then support system is first thing you should look for.
__________________
HostFurious.Com - Web Hosting with SSD cache Ddos protected.
Web Hosting :: Reseller Hosting :: VPS :: Dedicated Server
Wordpress Hosing,Web Builder,Autoinstaller and much more.
 
 
 


Old
  Post #39 (permalink)   04-10-2016, 09:32 AM
HD Amateur
 
Join Date: Apr 2016
Posts: 83

Status: enomyn is offline
i think he is thinking want to charge or not if provide direct support to reseller's client.
__________________
Enomyn [at] DGCHost.Net
DGCHost.Net - Asia Server Hosting Provider
Singapore Dedicated Server | Singapore VPS | Singapore web Hosting
 
 
 


Old
  Post #40 (permalink)   04-10-2016, 09:40 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,685
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by enomyn View Post
i think he is thinking want to charge or not if provide direct support to reseller's client.
Well if that's the case then simply make a small charge if they are not your direct clients

If we have a reseller who wants us to deal with one of their clients direct then we do this in 2 ways

1) We charge 2.50 a month per client they want us to look after if on a regular basis

2) If this is just a one off request then we charge 10 per issue which must be paid before we offer any assistance.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #41 (permalink)   04-11-2016, 01:56 AM
HD Newbie
 
Join Date: Apr 2016
Posts: 13

Status: 25Fast is offline
I don't think that a reseller hosting should include a customer support for reseller's clients. However what is important, because you don't own the server, is a server support. Because if something happen, you can't access root and so, you can't fix your customer problem . So you have to call your provider and he has to fix the problem...so if isn't fast...you lose credibility!
__________________
25Fast - Professional Web Service for you.
Linux/Windows Shared Hosting Plans - UNLIMITED SPACE
PRO Reseller / VPS hosting available, UNLIMITED Accounts
cPanel/Softaculous - US / UK / IN Servers - www.25fast.net
 
 
 


Old
  Post #42 (permalink)   04-11-2016, 02:46 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,685
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by 25Fast View Post
I don't think that a reseller hosting should include a customer support for reseller's clients. However what is important, because you don't own the server, is a server support. Because if something happen, you can't access root and so, you can't fix your customer problem . So you have to call your provider and he has to fix the problem...so if isn't fast...you lose credibility!
I own the servers and a majority of my clients are resellers.
It depends on your business model if you offer direct support to a resellers clients.

By offering a option to do this makes your support more efficient. All my servers are managed, even though i know my way round server and can fix and sort most issues it is always nice to know if you cant fix an issue then you have an extra line of support.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #43 (permalink)   04-19-2016, 06:25 AM
Account Disabled
 
Join Date: Apr 2016
Posts: 10

Status: azzan is offline
client should contact his main service provider only who can solve that but its can not fully authorized you
 
 
 


Old
  Post #44 (permalink)   09-09-2016, 10:47 PM
HD Newbie
 
Join Date: Sep 2016
Posts: 34

Status: WWTSLarry is offline
Yes, whether your offering reseller hosting or you are doing any other sort of reseller services, it's important that you offer support to your clients. If you are unable to do that, you WILL loose customers as they won't be happy when they need something and they will leave and go to another company that DOES offer support. Furthermore, if you are not sure how to support your customers, then hire a technician that CAN fulfill the role and who has experience and is willing to support the customers for you and with you. Sometimes an investment is worth it.
 
 
 


Old
  Post #45 (permalink)   09-11-2016, 01:45 AM
HD Newbie
 
Join Date: Jan 2014
Posts: 6

Status: Anurag M is offline
Good customer support is one of the topmost factors while choosing any web host. So yes. Its important to provide support, even if you are reselling.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: