Originally Posted by enomyn
i think he is thinking want to charge or not if provide direct support to reseller's client.
Well if that's the case then simply make a small charge if they are not your direct clients
If we have a reseller who wants us to deal with one of their clients direct then we do this in 2 ways
1) We charge £2.50 a month per client they want us to look after if on a regular basis
2) If this is just a one off request then we charge £10 per issue which must be paid before we offer any assistance.