Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #31 (permalink)   09-15-2016, 07:38 PM
HD Newbie
 
Join Date: Sep 2016
Location: Australia
Posts: 34

Status: Occupant is offline
Any company not hosting 24/7 support, would have trouble getting customers, let alone keeping them.
 
 
 


Old
  Post #32 (permalink)   09-16-2016, 01:19 PM
HD Community Advisor
 
SenseiSteve's Avatar
 
Join Date: Mar 2009
Location: Saint Louis
Posts: 4,959
Send a message via MSN to SenseiSteve

Status: SenseiSteve is offline
I'd venture to say that most web hosting providers do offer 24/7 support, and while some are one man operations, even they have monitoring set up to alert them to issues or tickets. Those that truly do not provide 24/7 support find it hard to sustain operations, much less grow their business - due to customer churn.
__________________
ProlimeHost- Dedicated Server Hosting & KVM SSD VPS
Three Datacenter Locations: Los Angeles, Denver & Singapore
SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On Site Engineers
 
 
 


Old
  Post #33 (permalink)   09-18-2016, 07:36 AM
HD Newbie
 
Join Date: Mar 2016
Posts: 36

Status: praveenk is offline
We do provide 24x7 live chat support as well as ticket board support to our reseller account clients without any extra cost but its not a white-label support.

Basically 24x7 support to reseller accounts clients with white-label support is not possible because every hosting company having many reseller accounts and its not feasible to manage white-label support for every reseller.

You can simply outsource support to freelancers because now a days many system admins doing freelancing work.
__________________
ktchost.com - Reliable Web Hosting Provider
E-commerce Ready Hosting | Pure SSD Cloud/VPS | Offshore Dedicated Server
24/7 Reliable Tech Support | Monitoring Service | R1Soft Backup
 
 
 


Old
  Post #34 (permalink)   09-18-2016, 07:48 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by praveenk View Post
Basically 24x7 support to reseller accounts clients with white-label support is not possible because every hosting company having many reseller accounts and its not feasible to manage white-label support for every reseller.
It is possible if you have the staff to provide this support.

Dont forget you should only provide support to your own clients ( those ordering services and paying you). It is 100% the responsibility of your resellers to provide support to their clients ( those that ordered from them and pay them) as you have no contract with these clients.

We however will offer support to our resellers clients, but charge for this service
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers

Last edited by easyhostmedia : 09-18-2016 at 08:00 AM.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: