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-   -   Outsourcing support (http://www.hostingdiscussion.com/web-hosting-reselling/65210-outsourcing-support.html)


Leech 10-23-2017 03:40 AM

Outsourcing support
 
Have you ever used outsourcing support?
If yes, where from?

24x7server 10-24-2017 02:12 AM

Yes, most companies outsource small or big part of their support dept to a reputable company. :)

Orpheus 10-26-2017 02:31 AM

Outsourcing is cheap and reliable. Usually used from India.

Artashes 10-26-2017 08:54 AM

Quote:

Originally Posted by Orpheus (Post 225621)
Outsourcing is cheap and reliable. Usually used from India.

On one hand, you are asking the question.
On the other, you provide the answer.

Please explain how you know outsourcing is cheap and reliable if you are asking about what it costs in the first place? And then why is outsourcing reliable? Have you used outsourcing companies before to make the statement? What kind of control did you have over quality assurance?

Or are you just posting for the sake of increasing your post count?

Floxera-Jose 10-30-2017 11:34 AM

The heart of hosting is support. I wouldn't stay happy knowing that my clients are supported by 3rd company some where in the world, that have no idea how much effort i had to do to get these clients. Btw, i think it was interesting to know the % of clients retention in companies that out source their support versus the one's that don't...

SenseiSteve 10-30-2017 12:06 PM

Quote:

Originally Posted by Leech (Post 225473)
Have you ever used outsourcing support?
If yes, where from?

Interesting job in your signature! I bet you get lots of gigs around Halloween. LOL

Have we ever used outsourced support? Of course, when the need arose, but generally it's kept in-house.


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