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  Post #1 (permalink)   10-23-2017, 03:40 AM
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Have you ever used outsourcing support?
If yes, where from?
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  Post #2 (permalink)   10-24-2017, 02:12 AM
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Yes, most companies outsource small or big part of their support dept to a reputable company.
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  Post #3 (permalink)   10-26-2017, 02:31 AM
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Outsourcing is cheap and reliable. Usually used from India.
 
 
 


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  Post #4 (permalink)   10-26-2017, 08:54 AM
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Quote:
Originally Posted by Orpheus View Post
Outsourcing is cheap and reliable. Usually used from India.
On one hand, you are asking the question.
On the other, you provide the answer.

Please explain how you know outsourcing is cheap and reliable if you are asking about what it costs in the first place? And then why is outsourcing reliable? Have you used outsourcing companies before to make the statement? What kind of control did you have over quality assurance?

Or are you just posting for the sake of increasing your post count?
 
 
 


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  Post #5 (permalink)   10-30-2017, 11:34 AM
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The heart of hosting is support. I wouldn't stay happy knowing that my clients are supported by 3rd company some where in the world, that have no idea how much effort i had to do to get these clients. Btw, i think it was interesting to know the % of clients retention in companies that out source their support versus the one's that don't...
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  Post #6 (permalink)   10-30-2017, 12:06 PM
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Quote:
Originally Posted by Leech View Post
Have you ever used outsourcing support?
If yes, where from?
Interesting job in your signature! I bet you get lots of gigs around Halloween. LOL

Have we ever used outsourced support? Of course, when the need arose, but generally it's kept in-house.
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  Post #7 (permalink)   12-07-2017, 10:01 AM
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No, and will never.

Thanks
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  Post #8 (permalink)   12-07-2017, 02:33 PM
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Hello,

We keep as much staffing as possible internal, and where possible just to myself.

However, as a reseller (due to the free nature of services provided), we sometimes have to 'outsource' to our network providers.

Commonly referred to in tickets as 'Escalated to the datacenter', to make us seem a little more professional.

Although if a customer enquiries, we will tell them, we actually have a section in our sitemap listing our sponsors, however we plan to make dedicated pages for each one, or at the least a dedicated sponsors page.

Anyways, that's a little off topic. I generally keep in-house unless it's beyond my abilities, as whilst providing free hosting, answering tickets within a few hours is more than acceptable, as many provide no ticketing system at all.


- Kieran
 
 
 


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  Post #9 (permalink)   12-13-2017, 06:59 AM
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If you want to save more money then outsource your business. But of course there will be pros and cons along the way. But lots of companies are practicing it now by getting skilled staffs from Asia.
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