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Nick H 04-19-2006 10:49 PM

Value Added Resellers
 
This goes out to resellers: What types of things do you look for as "value added" benefits for your account? What types of things could a host offer with a reseller plan that would make you choose them over another host...

Duport 04-20-2006 11:31 AM

Billing addons seem to be in high demand

Nick H 04-20-2006 02:37 PM

What about if a host offered support for resellers customers...Ive thought about doing this but never made any final decisions. Wanted to see what others thought.

Duport 04-20-2006 04:19 PM

To much work, high demand for CS when a reseller brings along 100 clients

Nick H 04-20-2006 10:03 PM

Quote:

Originally Posted by Duport
To much work, high demand for CS when a reseller brings along 100 clients

What about offering it for a small fee...Not as costly as outsourced companies, but some kind of fee. Think that might work?

niyogi 05-08-2006 02:27 PM

Honestly, end-user support is a nifty little feature if you can deliver it. If you follow the 80/20 rule, you'll notice that most of the time, there's not that much overload from the end-user support service so it actually works out.

Roj

hostfrog.com 05-17-2006 03:39 PM

I would agree with niyogi, end user support is good and mostly works out for reseller customers. Take into consideration that most providers have a resource limit, and any reseller is not going to have major customer base with a resource limit. With that being said, if the demand can be met then it is a great thing to provide.

hebergeo 07-15-2006 05:49 AM

My major is : SSH. SSH turns me on :idea: "Come on baby light my fire :shy:"

numaria 08-20-2006 05:33 PM

Are you asking "which extra (free) features to offer" for more clients to choose you over other hosts?

Galaxy-Hosts 08-20-2006 08:29 PM

Quote:

Originally Posted by hebergeo
My major is : SSH. SSH turns me on :idea: "Come on baby light my fire :shy:"

While I am sure you enjoy shh, if you think about it you probably do not want to be with a provider that freely hands out ssh access. Even jailshel can be broken out of. We do offer free billing/account setup software and our resellers seem to like it alot. We have also been considering adding RV SiteBuilder, and this might help them get more clients as they could offer it.

dacsoft 08-26-2006 05:46 PM

Quote:

Originally Posted by WPT-Nick
What about offering it for a small fee...Not as costly as outsourced companies, but some kind of fee. Think that might work?

That would be a great idea - if you can get enough customers to sign up for the service. I have had many "new" resellers expect me to support their customers as part of the normal service. Some are really suprized when I inform them that they are expected to support their own customers.

If you could make this work, it would be a great reseller niche that would probably get you a lot of customers - especially those just starting out who can't afford to pay for 24 hour support.

Hope it works. good luck.

kennithtan 11-13-2006 09:30 PM

i guess every reseller wants is probably a billing system incorporated into it but for SSH I dont anyone would wanna give unless there's a good reason to.
thanks

ANMMark 11-13-2006 11:38 PM

I personally think a billing application and helpdesk would be nice additions, as it helps get them started in the right direction, and saves them a lot of time in hunting for solutions.

XNL0 11-14-2006 08:25 AM

I like the way biggest-hosting.com does it:
they provide clients with clientexec billing system for free and free iPod after 2 months of service with them. Free templates to build your site also sound good for me.

ANMMark 11-14-2006 08:28 AM

To be honest, an iPod can't be considered a value added product or service so to speak, but more of a "gift".

True value added services or products add to the value and usefulness of the primary product or service your purchasing.

Templates are indeed a good value added product.


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