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Old
  Post #16 (permalink)   10-17-2004, 09:17 PM
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Quote:
Originally Posted by Taz-Mp3.com
I'm hosted on HostXL.net with a basic package since March 2004 and the fitst months of hosting where excellent .. Verry Nice Speeds and a great uptime.
But then they changed server to a new dual xeon server and thats where the probs begin ...
The first time i didn't knew that they changed server so i thaught my site was down .. i send them out a support ticket but because my domain was linked to the old server wicth was down already i didnt received there mails to webmaster@taz-mp3.com where they told me to change dns ... but then i gto the idea to mail them at my hotmail adres and i managed to chagne dns .. happy ending?? NOT!
The new server they use is abosulte not as good as the old one .. the first time it went down for about an hour .. thats ok no problem but then it was down for about a whole day ... and today its down a whola day again .. i think that the new servers at hostxl cause more trouble than happyness (uptime monitor says 5% downtime now .. and they promise you 99.5 UP time )
Is there any one hosted at hostxl on this forum wich has he same probs or is there someone in this forum wich is also hosted on hostxl but on another server of them wich doesnt have that **** downtime?

Greets
webmaster taz-mp3.com
One of my game server clients is hosted over there they are having problems with setting up databases and fourm and they are saying the support team is no help at all. As far as I know they said they will be switching their hosting over to our company which is a good thing for us.. Sorry to hear about your troubles...
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Old
  Post #17 (permalink)   12-18-2004, 10:06 AM
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Hi HostXL,

Who can I complain to at HostXL about the way HostXL has treated my 11 year old daughters account? She wanted her website moved to HostXL so on 2nd Dec we paid for the basic package and a couple of days later moved her domain but soon encountered problems. Emails I sent to the address's on your website bounced, tickets I submitted vanished and the latest one, 591, has been sitting since the 12th Dec with one reply and no work getting done to it? I was told after countless live helpdesk sessions all would be resolved by the 9th Dec, 5 days after her domain transferred over and this is now the 18th Dec. Why? Online helpdesk advised me to submit a fresh ticket? Why? There is a ticket, 591, active as I write this. I sat with helpdesk up earlier, refusing to budge until somebody fixed this problem and they basically put me on hold, for hours and wouldn't reply. I am utterly fed up that you can do this to my 11 year old daughter, 16 days this has been going on. Who in your company is accountable? Why won't your 'support' support a paying customer? Who regulates you? My em is phil_thomson@blueyonder.co.uk
 
 


Old
  Post #18 (permalink)   12-18-2004, 10:48 AM
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thomsop, there are two users on this board who represent hostxl, but they haven't been active on the forum for a while. Your post has little chances to receive a timely answer.
 
 


Old
  Post #19 (permalink)   12-19-2004, 04:26 AM
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thanks Idcdc
 
 


Old
  Post #20 (permalink)   12-19-2004, 07:09 AM
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You're welcome. Good luck sorting things out!
 
 


Old
  Post #21 (permalink)   01-08-2005, 05:35 PM
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Hi,

Posted previously regarding Hostxl.net and problems I had trying to get them to help regarding my daughters account. If this is the wrong place to post then my apologies. I tried to recover my money using paypals 'within 30 day' policy but Hostxl does not have any money in their account to refund me - paypal have taken action against their account until it's resolved which I now think will be never? I am partly to blame, I should've checked them out in more detail rather than just rely on recommendations.

Hostxl, with reference to the Whois Database, is registered to:

Registrant Contact:
Host XL
Goce Kosteski (sales@hostxl.net)
+1.4168949821
Fax: +1.9048314051
111 Midland Unit #2
Toronto, ONATRIO L1W-P82
CA

If anyone has information regarding this company, or e mail addresses, or any other information regarding this company or companies this individual has set up/setting up then I would appreciate it if you could forward it on to me. All I want to do is get my money back so would be grateful for any help offered. My email is phil_thomson@blueyonder.co.uk

I don't know what this company is about or what they are planning to do in the future but regarding the level of service I received I'd strongly advise against anyone having anything to do with Hostxl.net or Goce Kosteski (Registrant Contact, Administrative Contact, Technical Contact & Billing Contact). Is this guy multi-talented or what or is he just spreading himself too thin?

Regards,

A very unhappy Hostxl.net & Goce Kosteski customer. If you are reading this Hostxl.net/Goce Kosteski, please give me my money back, I can't get you or your company at any of your email address's. I paid you for something you didn't deliver. I'm quite happy to debate it here or if you'd prefer, you can fly over to the uk, I really like to be in the same room as you.

Phil Thomson
 
 


Old
  Post #22 (permalink)   01-08-2005, 07:04 PM
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Phil,
I would suggest that you take advantage of the fact that you have that mailing address and write a letter. Maybe something in writing will get him thinking that you are serious about what you are asking for and you will not easily give up or will tolerate the lack of response from his company.
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Old
  Post #23 (permalink)   01-10-2005, 07:53 AM
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I agree with Jordan ... send a letter in the mail but spend the extra bucks and have it Registered so you will get a signature that it was delivered.

Kind of an ominous sign in my book ... I did a Whois check on them this morning and part of the result was

Response Code: 500
Website Status: not active

Does that mean what I think it means?

Peter
 
 


Old
  Post #24 (permalink)   01-11-2005, 07:57 PM
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Thanks Jordan/Peter,

I think I will send a letter and see what the response is. Also, I just did a check in the Whois database and Hostxl.net still shows up with details etc, maybe there's been a wrong connection or whois has been down briefly or whatever. Anyways! I'm still looking for a good hosting company and would like good references. My daughter has already lost some of her pocket-money to hostxl, don't want her to lose any more - she wants something that's reliable and gives her all the options she would have got with hostxl. I know it may cost more for something reliable but that's a lesson I've learned. Hope someone can give me some good pointers.

Thanks for all your help/advice.

Phil

Last edited by thomsop : 01-11-2005 at 07:59 PM.
 
 


Old
  Post #25 (permalink)   01-11-2005, 08:00 PM
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http://whois.sc/hostxl.net

States that the status is: Not Active.
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Old
  Post #26 (permalink)   01-11-2005, 10:24 PM
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That's peculiar. It seems like they just disappeared. I don't know how they could do that with the client base that they say they have. Especially since they recently aquired Keston's company, WHM-Host.
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Old
  Post #27 (permalink)   01-12-2005, 01:09 PM
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hahaha...
Send a letter registered mail, if you can. Then start phoning his kids, stalking his wife and eventually plant some drugs in his house and get him sent to jail for a few weeks...try it! It works! *stutter* Not that I've done it myself or anything *innocent look*
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Old
  Post #28 (permalink)   01-12-2005, 02:53 PM
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Thats one way of doing it. But if they actually did close up shop on account of bankruptcy, they can't owe you a cent. Thats how some of these hosts work. They set up show for a few months then disappear with your money.
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Old
  Post #29 (permalink)   02-27-2005, 01:41 PM
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Sorry to drag up an old thread, but now they are just making me mad. Someone from HostXL keeps IMing me asking me if I need hosting. I asked them not once, but twice to remove me from their 'SPAM' list but they kept IMing me until I finally blocked them. Anyone watching this thread may wish to watch out as they are running under a new name LastHost.com/net, and that's what they kept spamming to me.
 
 


Old
  Post #30 (permalink)   02-27-2005, 01:52 PM
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LastHost.net is the only domain name that works for me. LastHost.com is parked and is for sale. I wonder why they changed their name.
 
 
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