Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Web Hosting Forums > Web Hosting Discussion > Web Hosting Reviews > A Small Orange Hosting - Do not trust!
forgot password?



Reply


Old
  Post #1 (permalink)   08-31-2005, 07:13 PM
HD Newbie
 
Join Date: Aug 2005
Posts: 1

Status: JackChap is offline
I recently came across a webhost called A Small Orange. They looked very professional and their packages looked almost too good to be true. After much thought (especially considering that I had bad experience with a previous unreliable webhost), I decided to purchase hosting with A Small Orange.

I used PayPal as my payment method. After registering, I eagerly awaited my welcome email. But instead, minutes later; I received an email from PayPal with the following subject :"Your payment has been refunded.". The email also contained a note from the seller: "Sorry, we don't host spammers".

At this point I was clearly confused. My site is a fairly popular technology enthusiast community, with microsoft releated news and has never had anything even remotely to do with spam.

I opened up a ticket with A Small Orange, saying the following:

Quote:
Would you like to enlighten me as to why my money was just refunded with a note telling me that "We do not accept spammers".

Thanks
Minutes later the ticket was closed with no response. So, quite upset - I decided to give up.

What's worse is that PayPal charged me to reinsert the funds into my bank account. So in a sense, A Small Orange stole from me.

In short - DO NOT TRUST A SMALL ORANGE WEB HOSTING! They are clearly an extremely unprofessional company and are clearly not serious. There is no valid reason why they would refund me and not even explain themselves unless something is very wrong with the company.

After this, I checked around their forums and found nothing but complaints in the company forums, about bad speeds, unreliability , etc...

If you're thinking of choosing ASO, think again!

I hope I save a lot of people a lot of hassle with this post.
 
 
 


Old
  Post #2 (permalink)   08-31-2005, 07:50 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
Jack, thank you for taking the time to write a detailed review on HostingDiscussion.com. I have to note two things, however:

1. A Small Orange did not steal from you because you had to pay a fee. You should be fully aware of the fees that your bank charges.

2. I don't know of a single company that wouldn't want to take a customer's money unless that customer posed a major risk to them somehow.
 
 
 


Old
  Post #3 (permalink)   08-31-2005, 08:56 PM
HD Wizard
 
ldcdc's Avatar
 
Join Date: May 2004
Location: Ploiesti
Posts: 3,112

Status: ldcdc is offline
In all honesty, I find it weird that you found the motivation to join multiple forums and post this story. In the end, all they did was to refuse service to you, which is one of their most fundamental rights IMO.
 
 
 


Old
  Post #4 (permalink)   09-01-2005, 12:37 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
JackChap,
You tried once, the ticket was closed. I don't know how A Small Orange works, but if a ticket is opened you have to be a customer with ExonNet.

I don't know. I wouldn't mind hearing ASO's version of the story before making any decisions.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #5 (permalink)   09-02-2005, 06:09 PM
HD Newbie
 
Join Date: Aug 2005
Posts: 47
Send a message via AIM to commit1anthony

Status: commit1anthony is offline
I do think that A Small Orange should have informed him in detail as to why his payment was "denied" and why they refused to offer him services. Something a bit more then "We dont not host spammers". Maybe he could have clarified this issue? Not good. As far as the bank account, that's on your part. Atleast they did the right thing by refunding the money. Look at how much people get robbed daily through garbage "webhosting providers".
__________________
www.Commit1.com
Specializing in Dedicated, Reseller and Shared Hosting!
AIM: Commit1 Anthony MSN: anthony@Commit1.com Toll-Free: 1888-523-5253
24/7 Support, 99.9% SLA, Managed Solutions, and much more!
 
 
 


Old
  Post #6 (permalink)   09-02-2005, 06:16 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
Quote:
A Small Orange should have informed him in detail as to why his payment was "denied" and why they refused to offer him services. Something a bit more then "We dont not host spammers".
There's really no more details needed. ASO believed he was a spammer. They didn't want to host him. End of story.
 
 
 


Old
  Post #7 (permalink)   09-02-2005, 06:19 PM
HD Wizard
 
Blue's Avatar
 
Join Date: Oct 2003
Location: PEI
Posts: 2,713

Status: Blue is offline
I agree they have the right to choose not to host him but it could have been handled better on a diplomatic level. It really would have been no more difficult for them to explain their reasoning. It certainly may have prevented this discussion on a bunch of forums.
__________________
Hampshire Hosting
Affordable Shared and Reseller Hosting
 
 
 


Old
  Post #8 (permalink)   09-02-2005, 06:24 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
Quote:
It really would have been no more difficult for them to explain their reasoning.
As in why they suspect him to be a spammer?
 
 
 


Old
  Post #9 (permalink)   09-02-2005, 06:35 PM
HD Wizard
 
Blue's Avatar
 
Join Date: Oct 2003
Location: PEI
Posts: 2,713

Status: Blue is offline
Yes. I would want an explanation even if they were choosing not to host me.
__________________
Hampshire Hosting
Affordable Shared and Reseller Hosting
 
 
 


Old
  Post #10 (permalink)   09-02-2005, 06:57 PM
HD Newbie
 
Join Date: Aug 2005
Posts: 47
Send a message via AIM to commit1anthony

Status: commit1anthony is offline
Quote:
Originally Posted by Blue
Yes. I would want an explanation even if they were choosing not to host me.

Exactly. Thats like me walking into a restaurant, and being stopped by the manager saying that I can't eat there. What is the reason? If you have a reason, where is the proof? What makes you think that? This post could have been avoided by a more detailed reason.
__________________
www.Commit1.com
Specializing in Dedicated, Reseller and Shared Hosting!
AIM: Commit1 Anthony MSN: anthony@Commit1.com Toll-Free: 1888-523-5253
24/7 Support, 99.9% SLA, Managed Solutions, and much more!
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: