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  Post #1 (permalink)   12-15-2005, 05:36 PM
HD Newbie
 
Join Date: Mar 2005
Location: Scotland
Posts: 4

Status: FreshLook is offline
Hi all,

Just thought I would share our nightmare experience with Union Datacom www.uniondatacom.net

Pre-sales lead us to believe that support was timely and most specifically, told us that all reboots were handled within 4 minutes during office hours and within 15 minutes out of office hours.

It took them 5 days to get our server to the point where we could do anything about it, despite their claims on live chat that the server would be setup within 24 hours.

Shortly after getting the server online, it dropped from the Internet so we requested a reboot. That reboot took over 16 hours to complete. We were told it was not their standard time and they claimed it was because we had not given them the server ID (which we were never provided with at that time).

After the 16 hour reboot fiasco, they provided the server ID so we decided to test their response when we provided them with all the details they said they needed. So we submitted another reboot request, this time it took over 6 hours for the machine to be rebooted.

In the end (After quite a few other problems), we filed a Paypal dispute and Paypal declined it because it was a virtual service. We are currently seeking other avenues to make sure we hit them financially for the total shambles of a service they provided.

I just want to warn everyone to not even consider this company, they are a disaster. I personally believe that there are about 3 staff total in their 'DC' and that would not be so bad if they actually had decent response times, but if you submit a ticket to them (even critical status), if they respond anything like they did with us then you will wait for at least 4 hours for them to even acknowledge the ticket and many many more for them to actually do something about the problem.
 
 
 


Old
  Post #2 (permalink)   12-15-2005, 05:52 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,729

Status: webfreak08 is offline
Thread moved to Web Host Reviews.

I'm sorry to hear about your bad experience. What domain did you host with them?
 
 
 


Old
  Post #3 (permalink)   12-15-2005, 06:13 PM
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Join Date: Mar 2005
Location: Scotland
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Status: FreshLook is offline
Quote:
Originally Posted by webfreak08
What domain did you host with them?
It was a dedicated server that was to host customers. Because of this I can't provide a domain, but I do have a way for it to be verified that we were with them if required.
 
 
 


Old
  Post #4 (permalink)   12-15-2005, 06:15 PM
HD Wizard
 
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Status: webfreak08 is offline
Please verify that you were with them if you wouldn't mind.
 
 
 


Old
  Post #5 (permalink)   12-15-2005, 06:24 PM
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Join Date: Mar 2005
Location: Scotland
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Status: FreshLook is offline
The PTR record for IP 216.14.48.106 is comet.control-dns.com You can see also from the following page that the IP is under their control.

http://www.dnsstuff.com/tools/ptr.ch?ip=216.14.48.106

You can see from the following page that the domain in the PTR record belongs to us.

http://www.whois.sc/control-dns.com
 
 
 


Old
  Post #6 (permalink)   12-22-2005, 09:06 AM
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Join Date: Dec 2005
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Status: gwh23 is offline
The website itself looks poor. I am very sorry for your trouble that sounds like a horrible experience. I would definitely persue all means to receive a refund. Thank you however for putting this review out there and helping other customers.
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Old
  Post #7 (permalink)   03-27-2006, 10:26 PM
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Join Date: Mar 2006
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Status: Infrenions is offline
Thanks for the review - hope you get a refund.
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Old
  Post #8 (permalink)   03-27-2006, 10:28 PM
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This review is from 2005. Please check the dates of threads before responding. Thank you.

Closed.
 
 
 


Old
  Post #9 (permalink)   01-14-2007, 09:33 PM
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Join Date: Jan 2007
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Status: UnionDatacom is offline
Reviewing the old tickets, it appears this guy repeated installed WinXP firewalls, not made for Win2K3, locking himself out of his Win2K3 box well over 20 times. Needless to say, eventually our technicians had to handle his issues with a lower priority to be fair to other customers that needed timely support for real issue. Even after we offered our assistance free of charge to find and install a firewall for him, he continued to lock himself out of his machine requiring not only a simple reboot, but for someone to login from the console and uninstall the application he installed. This was further complicated by the fact that he repeatedly changed the root password, causing further delays as we waited for him to respond to our request for his password, that he never included with the original support request. We did not refund all his payments for several months of services as he requested, but we did refund his money via PayPal for the last month of service and closed his account with no further incident. This guy was a text book definition of a bad dedicated server customer, and although this was probably the worst one we ever had, hes thankfully one of the few weve incurred in our 6 years in the business. Our company no longer offers dedicated servers, as our core service offering is no colocation and IP bandwidth for service providers, but after finding this post online I felt it was important to clear up this very one-sided tale.
 
 
 


Old
  Post #10 (permalink)   02-15-2007, 02:00 AM
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Join Date: Mar 2005
Location: Scotland
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Quote:
Originally Posted by UnionDatacom
Reviewing the old tickets, it appears this guy.

....

Blah Blah Blah, Lies, Lies Lies
http://forums.webhostautomation.com/...80&postcount=9
 
 
 
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