Originally Posted by Blue
Thank You Peter for your kind words.
Let me qualify this by saying though that although Peter presents himself as a demanding customer he has had very few support tickets and his questions are anything but "stupid questions".
The only stupid question is the question not asked.
Hello, everyone! I, of course, am (and let's face it, probably will always be) a "noob". Since Peter apparently doesn't ask stupid questions, I guess I'll be the one to do so. By way of brief background, I'm looking for a good, reliable, web host (who isn't?), my needs are fairly "typical" in terms of traffic, disk space, I suppose what will make me make a decision is: will there be a human being on the other end who can help me when I get "stuck", not so much uploading my new site to the server (tho that, too), but for instance, trying to integrate different scripts into my site... I recognize this is probably not w/n the scope of a web host's responsibilities (tho I'm sure some would argue it is), but let's be real: I'm undoubtedly going to need some sort of assistance (the kind that would wear a Saint's patience thin...)
Sooo - here's the stupid question: since hampshirehosting is apparently in Canada, will the geographical distance (I'm in NE of US) have a negative impact on tech support, and if not, please tell me why. As much of a newbie as I am, I have spent hours (seems like decades) reading thru posts on this forum, that forum, checking out this or that web host, read positive reviews, read negative reviews - you know the drill.
So, what I would LOVE to know, is, in all honesty, which host(s) do actually offer S-U-P-P-O-R-T (à la Aretha), in the form of humans who can be called on the phone, ideally anytime, who listen, and who trouble shoot to solution..
Yeah, I know, I believe in Santa Claus, right - but homor me, puhlease...
And thanks in advance to anyone who takes the time to answer my question re: support (which, IMHO, should have nothing to do w/disk space & bandwidth requirements).
Merci = Grazie = Danke = Thank you!