While HostGator can be good for some things, the fact is that their server ARE overcrowded. You can do a simple WHOIS lookup and see over 200 accounts on a single server sometimes. Their tech support may be 24/7, but how well do they speak English? Why can't you get a hold of the Sales Team within 12 hours?
These were all problems that I had to deal with before starting work with the company I work for now.
HG is great for someone starting a small website with limited visitors. They are cheap and pretty reliable. However, if you need personalized support from a big company like HG....forget it!
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