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  Post #1 (permalink)   01-17-2012, 03:01 PM
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Join Date: Jan 2008
Posts: 694

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I read a great piece the other day talking about honestly most any company out there, when it comes down to customer support and the lack your customers are getting you can only blame yourself. Go through the ranks to see where the proper lies, but most times its due to improper training of the staff.
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.