ive had clients come to me on live chat complaining their site is down or lagging and blaming ther server is down and its a server problem, and then after several hours going through tests etc. it falls that the problem is the clients own settings etc. and nothing to do with the server, but its very rare i get any apology from the clients.
but as a service provider you have just got to take the flack and help your clients out the best you can or they may just upsticks and go with another host.
Terry Robertson - CEO The Easyhost Media Group
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