Originally Posted by GeekGhost
A lack of support forums wouldn't constitute grounds to leave in my opinion.
Do they have a support portal (ticket system)? Or do they only use email as a means of support? How has your uptime been since you've been with them? How long do they take to respond to an email when you send a request for help?
I agree, Support forums are rarely used. As long as they respond to your support tickets and emails then there is nothing to worry about.
Also there is ALWAYS someone disgruntled no matter how you bend backwards for them. If you truly have concerns contact your host and ask them about this. I am sure they would be happy to straighten it out.