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  Post #27 (permalink)   04-07-2013, 01:05 AM
fastbighost
HD Newbie
 
Join Date: Apr 2013
Posts: 7

Status: fastbighost is offline
My company is also using Kayako software.

What I like the most is that with Kayako you can have all chat sessions, support tickets and even phone calls to be linked together. It lets you to easily find history of each customer, no matter in which way you communicated with him