LOL that is funny. When I had hostgator over 5 years ago the support was lacking. I talked to like 3 different techs and half the time they had no idea what I was talking about. Eventually I added Brent to my skype or was it msn any way I started getting support directly from him.
I was suspended for having an rpg system though. RPG systems are not something they allow. It took until a cpu issue for them to even find that I had an rpg system. I had them for less than a year though. I no longer have an rpg system as it has not been updated in over 5 years as well. I actually think the last update for it was around the time I got hostgator. Let me look at when that actually was. Ah back in 2007.