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  Post #4 (permalink)   04-23-2013, 08:17 AM
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Join Date: Jan 2008
Posts: 694

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The other issue besides security is that some people become overwhelmed with rage if someone is not on their issue right away. We have never went the forum route as we prefer to keep things organized and not cluttered. The last thing you want is a past customer (and I have seen this bunches of times) coming into someone's support thread to bash the company while you are trying to help the original person with the problem.
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.