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  Post #20 (permalink)   06-27-2013, 07:20 AM
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Join Date: May 2012
Posts: 969

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Originally Posted by Irene Rogers View Post
I think that using forum for support purposes is justified if you offer some plans that don't come with 24/7 support. In all other cases, I can't imagine a situation where someone would prefer spending time and searching for a solution on a forum (without any guarantee that the solution will be found) instead of just contacting support and getting any questions answered right away.
Personally, I'll look through a forum or do a google search before contacting support. Its usually faster.