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  Post #31 (permalink)   01-04-2014, 04:58 AM
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Join Date: Jan 2013
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If its supplementing your own helpdesk then its ok but if its one vs the other then forum is just off. My opinion is to run both forum for generic issues one might just read through and a helpdesk for more specific client specific issues. Many clients might not love to have their issues addressed in a forum and you must respect that.
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