Originally Posted by Jump systems
As a webhost, how would you deal with clients who complain about what are basically support issues in forums and thereby potentially damaging your reputation?
If a client complains, maybe it's not your fault. Anyway, we can't please everyone. If many other customers complaint (and the reason is the pretty much the same) maybe you should do something with your support team since there's nothing you can do with a customer complaining on forums. If you want different results, do something different.