Turn the situation around and show the public how your support issues are handled. In fact if you show that you are willing to work with the client personally, I feel this gives any prospective clients even more confidence in your hosting company. Proper english and a reasonable attitude will always work in your favour.
█ HostWithLove.com | Established 2012 | US/UK/SG Locations
█ Fully Managed Shared and Reseller/Master Reseller Hosting Services
█ cPanel/WHM | CloudFlare | CloudLinux | LiteSpeed | R1Soft CDP | RVSiteBuilder