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  Post #25 (permalink)   04-28-2014, 07:51 PM
webline
HD Newbie
 
Join Date: Apr 2014
Posts: 22

Status: webline is offline
I think that if the host has an account on the forum they can respond to the thread politely asking the client to address the issue via their help desk, phone or live chat. Not everyone will ever be 100% satisfied but I think that it is important to reply and therefore show others that even negative feedback is addressed positively and that there is effort to resolve the issue. Simply ignoring it might make it seem like you don't care which could cause more image damage.

That's just my opinion.